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Use this to reset a user's passworde-PIN.
- The New Hire's invitation must have been launched.
- The current user must have the Help Desk Analyst role.
- e-PIN must have been enabled in Authentication Preferences
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Note: The option to reset e-PIN is available in Help Desk Console/Elasticsearch Keyword Search actions only when e-PIN is enabled in the Authentication Preferences.
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How to
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send a
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request to the user to reset their e-PIN?
The Help Desk Analyst can use the following ways to reset send a user's request to the user to reset their e-PIN.
- Help Desk Console → Info and Actions
- Elasticsearch Keyword Search → Manage Accounts actions
Using Help Desk Console
Click the Menu icon the menu icon and then select "Help Desk Console" under Consoles or under Consoles or click "Help Desk Console" link on the Quick links barthe Quick links bar.
| Menu |
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Select an invitation that has been launched . Click or in progress. Click on the "Info and Actions" link.
| Help Desk Console Page |
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Under Actions tab, select "Reset e-PIN".
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Click "OK" on the confirmation message.
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A message confirms will confirm the e-PIN reset link has been emailed to the user. Click Close.
| Reset e-PIN Message Box |
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The following is the sample email sent to the user. By clicking on the link given in the email, the user can set up the new e-PIN.
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Enter the values of New e-PIN and Confirm e-PIN. Click Reset e-PIN button.
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A message is displayed after your account e-PIN is successfully changed.
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Using Elasticsearch actions
Using Manage Accounts in Elasticsearch, Help Desk Analysts can reset New Hire's account e-PIN.
Click on the Elasticsearch icon, select Manage Accounts in the Category and enter the search keyword. You can use any of the Manage Accounts related search keyword options such as the employee's Invitation ID, Name, Email, Phone, Account Status, Product, Company, Business Unit etc.
In the search results, click on "..." for any invitation and select "Reset e-PIN".
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Click "Yes" on the message.
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A message confirms the e-PIN reset link has been emailed to the user.
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Given below is the sample email sent to the user. By clicking the link given in the email, the user can reset their e-PIN.
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The Reset e-PIN page shows as below. Enter New e-PIN, Confirm e-PIN and click on Reset e-PIN.
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A message displays the e-PIN has been changed. Click OK. This will logout the session. Use the new authentication e-PIN next time when you login into the system.
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This request can also be sent via keyword Search "Manage Accounts" Category related actions. For more details, please click here.
How to reset your e-PIN?
Enter the values of New e-PIN and Confirm e-PIN. Click the "Reset e-PIN" button.
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A message is displayed after your account e-PIN is successfully changed.
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