...
- The New Hire's invitation must have been launched.
- The current user must have the Help Desk Analyst role.
How to lock/unlock
...
an user's account?
The Help Desk Analysts can use the following ways to lock/unlock a an user's account.
- Help Desk Console → Info and Actions
- Elasticsearch keyword Search → "Manage Accounts actionsAccounts" Category related actions
Using Help Desk Console
Click the Menu icon menu icon and then select "Help Desk Console" under under Consoles or click "Help Desk Console" link on the Quick the Quick links bar.
| Menu |
|---|
|
Select an invitation that has been launched/in progress/completed. Click the "Info and Actions" link for the selected invitation.
| Help Desk Console Page |
|---|
|
Under Actions tab, select "Account Lock".
| Help Desk Console Actions |
|---|
|
Click on OK to confirm"OK" on the confirmation message.
|
A After confirmation a message shows the user's account has been locked. Click Close.
| Locked Successfully Message Box |
|---|
|
The following email is will be sent to the user stating they will not be able to login into the system.
...
that their account has been locked.
|
To unlock the user's account, click on select "Account Unlock" option under Info and Actions link and choose Account Unlock under Actions "Actions" tab.
...
Click OK to confirm unlock action.
...
...
|
Click "OK" on the confirmation message.
|
After confirmation, the following message shows the user's account has been unlocked. Click Close.
| Message Box |
|---|
|
The following email is will be sent to the user after the account is unlocked. The user can now access the system.
| Email Notification |
|---|
|
Using
...
Keyword Search actions
Using Manage Accounts in Elasticsearch, Help Desk Analysts can lock/unlock New Hire's account.
Click on the Elasticsearch icon, select Manage Accounts in the Category and enter the search keyword. You can use any of the Manage Accounts related search keyword options such as the employee's Invitation ID, Name, Email, Phone, Account Status, Product, Company, Business Unit etc. In this case, "Active" is used as the search keyword.
In the search results, click on "..." for any invitation and select "Lock User Account".
...
Click on "OK" to confirm the action.
...
The following message confirms the user account has been locked.
...
The following email is sent to the user confirming the account has been locked.
...
To unlock the account, click on "..." and select "Unlock User Account" for the invitation.
...
Click on "OK" to confirm the unlock action.
...
The following message confirms the user account has been unlocked.
...
The following email is sent to the user confirming the account has been unlocked.
...
These actions can also be performed via keyword Search "Manage Accounts" Category related actions. For more details, please click here.