...
The Help Desk Console is a page where the Help Desk Analyst/I-9 Help Desk can perform various activities with respect to a user's account.
Why do you need to use the Help Desk Console?
The Help Desk Analyst can Console is needed to perform these activities for system users:
...
The only user who can access the Help Desk Console is the Help Desk Analyst for the Smart Onboarding product and I-9 Help Desk for the Smart I-9 E-Verify product.
How do you access the Help Desk Console?
There are 2 ways to access the Help Desk Console as an Help Desk Analyst/I-9 Help Desk:
|
|
...
Two links display for accessing "Review Invitation" and "Invitation Summary".
|
Click on "Review Invitation" link to see the invitation details.
...
How do you access Help Desk Console actions?
Click on the link "Info and Actions" link for an Invitation ID.
| Info and Actions |
|---|
|
Under Actions tab, you will see the Help Desk Console actions.
...
Another alternative for performing Help Desk activities is via Manage Accounts actions in Elasticsearch.
Click on the the "Elasticsearch" icon, select select "Manage Accounts" in the Category and the Category and enter the search keyword. You can use any of the Manage Accounts related search keyword options such as the employee's Invitation ID, Name, Email, Phone, Account Status, Product, Company, Business Unit etc. In this case, "Active" is used as the search keyword. This will display all invitations with active status.
...