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Use this option to lock or unlock a user's account.
Requirements:
- The invitation must have been launched.
- The current user must have the Help Desk Analyst/I-9 Help Desk role.
- The New Hire's invitation must have been launched.
- The current user must have the Help Desk Analyst role.
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The Help Desk Analysts can use the following ways to lock/unlock an user's account.
- Help Desk Console → Console → Info and Actions → Actions → Account Lock
- keyword Keyword Search → "Manage Accounts" Category related actions
Using Help Desk Console
Click the menu icon and then the menu icon in the top left corner of the page and select "Help Desk Console" under under the Consoles section, or click the "Help Desk Console" link on the Quick links bar. in the Quick Links bar below the homepage image.
| Menu |
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Select an invitation that has been is launched/, in progress/, or completed. Click Then click the "Info and Actionsand Actions" link for the selected invitation.
| Help Desk Console Page |
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Under the Actions tab, select "Account Lock".
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Click "OK" on the confirmation message.
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After confirmation, a message shows that the user's account has been locked.
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The following email will be sent to the user stating that their account has been locked.
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To TTo unlock the user's account, select the "Account Unlock" option under Info and Actions the "Actions" tab in the Info and Actions section.
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Click "OK" on the confirmation message.
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After confirmation, the following message shows will indicate that the user's account has been unlocked.
| Message Box |
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The following email will be sent to the user after the the account is unlocked. The user , notifying them that they can now access the system.
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These actions can also be performed via keyword Search using the keyword search in the "Manage Accounts" Category related actionscategory. For For more details, please click here.
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