Use this action to reset a user's e-PIN.

Requirements:

• The

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• invitation must have been launched.
• The current user must have the Help Desk Analyst/I-9 Help Desk role.
• e-PIN must have been enabled in the organization's Authentication Preferences

Note: The option to reset e-PIN is available in Help Desk Console/Keyword Search actions action will be available only when e-PIN is enabled in the organization's Authentication Preferences.

How to send

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an e-PIN reset request to the user?

The Help Desk Analyst can use the following ways to send a an e-PIN reset request to the user.using the following methods:

• Help Desk Console → Info and Actions
• Keyword Search → "Manage Accounts" Category related actions

Using Help Desk Console 

Click the menu icon and then the menu icon in the top left corner of the page and select "Help Desk Console"  under Consoles or click under the Consoles section, or click the "Help Desk Console" link on the Quick links bar. in the Quick Links bar below the homepage image.

Click on the "Info and Actions" link for the selected invitation.

Under the Actions tab, select "Reset e-PIN".

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Click "OK" on the confirmation message.

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A confirmation message will confirm appear, indicating that the e-PIN reset link has been successfully emailed to the user.  

The following is the a sample email sent to the user.   By By clicking on the link given provided in the email, the user can set up the a new e-PINpassword.

Using Keyword Search actions

This request action can also be sent via keyword Search performed using the keyword search for "Manage Accounts" Category category-related actions. For  For more details, please click here.

How to reset your e-PIN?

Enter the values of New e-PIN and Confirm e-PIN.  Click the "Reset e-PIN" button.

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A message is displayed after your account e-PIN is successfully changed.

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