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When clicked on the "Forgot Answers" link, it will redirect to the page where you will be asked to provide email and User ID details for sending the recovery email.
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A message will be displayed as below and an email will be sent to your registered email.
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Follow the instructions provided in the email to reset the answers. Click on the "click here" link given in the email.
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Note: If Two factor authentication is enabled in Authentication preferences, it will redirect you to the verification page for verifying the authentication. This step will not be encountered if Two factor authentication is not enabled in Authentication preferences
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Another reason is, the System Administrators may set a lock on user accounts for terminated/completed invitations. This can be done using "Account Lock" option under Actions through Manage Users/Contacts page or by enabling the User Account Lock option in the Authentication Preferences.
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When "Enable User Account Lock" checkbox in the Authentication Preferences is checked on, options will display to specify the days for locking the terminated/completed invitations.
By specifying the number of days in both or either of the fields, the System Administrator can set a lock on user accounts associated with it after the mentioned days. Locking the account prevents users from accessing the system.
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Note: If there is an issue accessing their accounts for New Hires, they may reach out to their HR point of contact to get their account unlocked.
Is your password supposed to expire?
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