The "packet" is a zip folder containing PDF files of the new hireNew Hire's documents that are related to I-9 processing. There are two ways of downloading the packet: right immediately after finishing the verification Employer Verification task and or through the I-9 Console.
After the Employer Verification
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task
After the Employer Verification task has been completed, click on the zip file icon.
Through the I-9
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Console
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Click the Menu Icon and click on I9 Console.
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