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However, the system allows candidates to perform one action at a time. If the previous process is already running, it will not allow New Hires to launch or initiate another process until the previous process is completed. The following error message will be displayed when you try to initiate another process while a process is running.
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What are the options available under Self Service actions?
Initiate I-9 Reverification
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If New Hires with the above eligibility try to initiate I-9 Reverification, the following error message will be displayed.
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New Hires other than the above categories can initiate this process within 90 days to the work authorization/document expiry. If the number of days is more than 90, the New Hire will be asked to re-initiate the process only when the expiry date is within 90 days.
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This option is applicable to the New Hires who have Applied for SSN (must have chosen 'Applied for SSN' option in their prior onboarding/I-9 Process) and have the pending activity of submitting their SSN to their employers. When the Social Security Number is available to them, they can update their Social Security Number to their employer If the New Hires try to initiate SSN update for the processes that do not have 'Applied for SSN' option chosen in their prior onboarding/I-9 Process, the following error will be displayed.
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After receiving Social Security Number, New Hires can initimate their employers by initiating SSN Update self service action.
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