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| Types of Users | Description |
|---|
| Users | - Organization users who configure, maintain, and use the system
- A User may have more than one roletype assigned
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| New Hires | |
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What are the types of Users?
Users fall into two categories: Administrative Users and Business Users.
| Types of Users | Description |
|---|
| Administrative Users | - Configure and maintain content of the Smart Onboarding system
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| Business Users | - Work with New Hires in completing onboarding activities
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Note: Apart from the above two, there is a temporary category of users nominated as Remote I-9 Users for completing the I-9 Section 2/Section 3 process on behalf of the employers. These users have limited access to Smart Onboarding and E-Verify setup.
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| Administrative Users | High Level Duties and Responsibilities |
|---|
| System Administrator | - Smart Onboarding primary contact
- User maintenance
- System configuration
- Content revisions
- Process revisions
- Attribute revisions
- Homepage configuration
- Theme management
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| Process Administrator | - System configuration
- Content revisions
- Process revisions
- Homepage configuration
- Theme Management
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| Content Administrator | - Partial system configuration
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What are the types of Business Users?
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| Business Users | High Level Duties and Responsibilities |
|---|
| Recruiter | - Creates and launches New Hire invitations to onboard
- May be a participant in the New Hire onboarding process based on organization setup
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| HR Specialist | - Creates and launches New Hire invitations to onboard
- Verifies employee information during the onboarding process
- Sends data to the organization's HR system with optional integration
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| - Verifies that the correct documentation is provided by the New Hire to satisfy U.S. I-9 requirements and enters that information into the system
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| - Maintains the Smart ERP E-Verify setup
- Creates cases with DHS through the Smart E-Verify process
- Works with New Hires through the E-Verify process
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| Help Desk Analyst | - Handles New Hire security issues like password resets and locks
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