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- Help Desk Console → Info and Actions
- Elasticsearch actions→ Manage Accounts actions
Using Help Desk Console
Click the Menu icon and then select "Help Desk Console" under Consoles or click "Help desk Desk Console" link on the Quick links bar.
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| Help Desk Console Actions |
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A confirmation message is displayed. Click OK.
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Click on OK to confirm.
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A message is displayed indicating that shows the user's account has been locked. Click Close.
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An email is sent to the user and stating they will not be able to log into the system.
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After the reason for locking the user's account have been resolved, click on Info and Actions link and choose Account Unlock under Actions tab.
| Help Desk Console Box |
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A confirmation message is displayed. Click OK.
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Click OK to confirm unlock action.
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A message is displayed indicating that shows the user's account has been unlocked. Click Close.
| Message Box |
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An Given below is the sample email is sent to the user and they . The user can now access the system.
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An email will be sent to the user confirming the user account has been locked.
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To unlock the account, click on "..." and select "Unlock User Account" for the invitation.
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The following message confirms the user account has been unlocked.
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The user receives the following is the email sent to the user informing the user confirming the account has been unlocked.
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