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The System Administrators can add a Help Desk Analyst role to an existing user or a new user. To add/modify the Help Desk Analyst role to a new/existing user, please click here.
A sample Invite/Edit User page with "Help Desk/Cloud Help Desk Analyst' role added/modified for Onboarding/Smart I-9 E-Verify products is given below.
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When adding the 'Help Desk Analyst' role to a new user, the user is sent an invite to Self Register and create an account. The Self Registration process is only for the first time to create an User ID and Password for account login. For the new user, an 'Invite' button is available at the bottom of the 'Invite/edit User' page as shown below. When this button is clicked, an invite will be sent to the user immediately. If you want to save the user details and invite later, use 'Save' button. For more details on user Self Registration and onboarding process, please click here.
| Invite/Edit User page when adding a new user |
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