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Note: The option to reset e-PIN is available in Help Desk Console/Elasticsearch actions only when e-PIN is enabled in Authentication Preferences.
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How to reset a user's e-PIN?
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Click the Menu icon and then select "Help Desk Console" under Consoles or click "Help Desk Console" link on the Quick links bar.
| Menu |
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Select an invitation that has been launched. Click Info and Actions.
| Help Desk Console Page |
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Under Actions tab, select Reset e-PIN.
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Click OK on the confirmation message.
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A message confirms the e-PIN reset link has been emailed to the user. Click Close.
| Reset e-PIN Message Box |
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The following is the sample email sent to the user. By clicking on the link given in the email, the user can set up the new e-PIN.
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Enter the values of New e-PIN and Confirm e-PIN. Click Reset e-PIN button.
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A message is displayed after your account e-PIN is successfully changed.
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Using Elasticsearch actions
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In the search results, click on "..." for any invitation and select "Reset e-PIN".
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Click "Yes" on the message.
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A message confirms the e-PIN reset link has been emailed to the user.
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Given below is the sample email sent to the user. By clicking the link given in the email, the user can reset their e-PIN.
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The Reset e-PIN page shows as below. Enter New e-PIN, Confirm e-PIN and click on Reset e-PIN.
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A message displays the e-PIN has been changed. Click OK. This will logout the session. Use the new authentication e-PIN next time when you login into the system.
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