When DHS or SSA updates the status of a case, it is not immediately reflected in Smart E-Verify. To be reflected there, the Case Polling batch process must be run. This process looks for messages sent from the DHS E-Verify system, and modifies the I-9 information that relates to these updated cases based on those messages.
Navigate to the Smart E-Verify Case Polling Process by clicking Smart E-Verify Configurator, and then clicking I-9 E-Verify Console. 
Navigate to the Case Polling Process
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Run the Case Polling Process
Add or select a Run Control ID.
Click Run. 
Select the Server Name and Run
Select an appropriate Server Name, then click OK. 
Process Monitor
Click Process Monitor.
Process Complete
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You can click Refresh to see the status as the batch process runs. When it finishes, the Run Status should show as Success.
The remaining steps are optional, as the processing has completed successfully.
Click Details.
Message Log
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Click Message Log. 
I-9 IDs That Were Processed
The Message Log shows the I-9 IDs that were updated, as well as the codes sent by DHS E-Verify.
Click Return.