When Smart Onboarding Users, when they first login, are presented with a page users log in for the first time, they are prompted to set up their Challenge Questions and Answers. Please click here to see the instruction for setting For instructions on how they can set up the Challenge Questions, please click here.

This setup can be altered anytime modified at any time using the Manage Challenge Questions option. 

Who can access the Manage Challenge Questions option?

Smart Onboarding/I-9 users with all roles can access the Manage Challenge Questions option.

How do you access the Manage Challenge Questions option?

Click the menu icon on the left menu navigation and select the "Manage Challenge Questions"  under My option under My Account.

The current Challenge Questions setup will be opened for editing as below only if they are the Challenge Questions option is enabled in the organization's Authentication Preferences. 

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If the Challenge Questions are not enabled in the organization's Authentication Preferences, the following message will be displayed on the page.

How to change your

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Challenge Questions?

When you click on Clicking the "Manage Challenge Questions" link in the left menu navigation , the challenge questions page displays as below. To edit the will open the Manage Challenge Questions page. To modify the current details, click on the "Edit"  button given button at the bottom of the page.

Change Modify your Questions and Answers as requiredneeded. Enter hints related to your answers and , then click "Update".

If Note: If you click the "Cancel" button without updating the saving your changes, the system will ask whether prompt you to either save or discard the changes.

The Clicking "OK" button will take you to the Challenge Questions page to save the your changes, whereas the while clicking "Cancel" button will navigate return you to the home page.

When you are entering the hints, make sure ensure they are not same as identical to the answers. Otherwise, the system displays will display the following error message as given below.

To modify an existing question, click on the dropdown and select a new one.

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Modify the question as per your choice, set up an answer and the hint. After you are done with the changes, click "Update".

When modifying or adding a new question, do not choose the questions that are already existing in the setup.

The system checks for duplicates in your selection and displays an error if any. Close the message and select a new question from the list.

For all the modified /or added questions, make sure ensure you enter the answers without failfor each one. The system validates will check if answers are set up for the questionsprovided and display the following error if they are not.

Entering the hints is optional. If you don't want the hints to be displayed prefer not to display hints in the Challenge Question login setup, simply remove the any values you have entered in them.

After the updateupdating, you will receive an email confirming the changes to your challenge questionsChallenge Questions.

When you have the If Challenge Questions are enabled in the organization's Authentication Preferences, you will be asked required to enter answer them each time you login log into the system.

Unless you answer them correctly, you You will not be allowed to login into the systemlog in unless you answer the questions correctly. You can click on "Show" and refer to the view hints to answer them correctlyand help answer the questions accurately.