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The is useful for Help Desk Analyst's who help New Hires with their account login issues. Using Manage Accounts in Elasticsearch, Help Desk Analysts can view New Hire's invitation data and perform account related actions such as re-sending email to login, resetting password/e-PIN, and locking or unlocking account.
Who can access Manage Accounts category in Elasticsearch?
Smart Onboarding users with Help Desk Analyst roletype can access manage Accounts in Elasticsearch.
How do you access Manage Accounts?
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If you are not sure about the keywords, please click on the help icon to icon to see the list of options that you can use.
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When the Help page opens, click on the "Manage Accounts" link under search categories.
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This displays the list of keywords and their description.
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After entering the search keyword, click on "Search" button. The search results page displays as below.
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Use this option if you have to update the New Hire's preferred or secondary email.
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Modify/add the email address details and click "Update".
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Click "Yes" to apply the changes.
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This confirms the email address details are updated.
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The following is an example of the notification sent to the New Hire with the updates done to the email accounts.
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