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Use this action to reset a user's password.e-PIN.
Requirements:
- The
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- invitation must have been launched.
- The current user must have the Help Desk Analyst/I-9 Help Desk role.
- e-PIN must have been enabled in the organization's Authentication Preferences
Note: The option to reset e-PIN is available in Help Desk Console/Elasticsearch actions action will be available only when e-PIN is enabled in the organization's Authentication Preferences.
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How to
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send an e-PIN reset request to the user?
The Help Desk Analyst can use the following ways to reset a user's send an e-PIN .reset request using the following methods:
- Help Desk Console → Info and Actions
- Elasticsearch Keyword Search → "Manage Accounts" Category related actions
Using Help Desk Console
Click the Menu icon and then the menu icon in the top left corner of the page and select "Help Desk Console" under Consoles under the Consoles section, or click the "Help Desk Console" link on the in the Quick links Links bar below the homepage image.
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Click on the "Info and Actions" link for the selected invitation.
| Help Desk Console Page |
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Under the Actions tab, select "Reset e-PIN".
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Click "OK" on the confirmation message.
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A confirmation message confirms will appear, indicating that the e-PIN reset link has been successfully emailed to the user. Click Close.
| Reset e-PIN Message Box |
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Enter the values of New e-PIN and Confirm e-PIN. Click Reset e-PIN button.
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A message is displayed after your account e-PIN is successfully changed.
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Using Elasticsearch actions
Using Manage Accounts in Elasticsearch, Help Desk Analysts can reset New Hire's account e-PIN.
Click on the Elasticsearch icon, select Manage Accounts in the Category and enter the search keyword. You can use any of the Manage Accounts related search keyword options such as the employee's Invitation ID, Name, Email, Phone, Account Status, Product, Company, Business Unit etc.
In the search results, click on "..." for any invitation and select "Reset e-PIN".
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Click "Yes" on the message.
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A message confirms the e-PIN reset link has been emailed to the user.
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Given below is the sample email sent to the user. By clicking the link given in the email, the user can reset their e-PIN.
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The Reset e-PIN page shows as below. Enter New e-PIN, Confirm e-PIN and click on Reset e-PIN.
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A message displays the e-PIN has been changed. Click OK. This will logout the session. Use the new authentication e-PIN next time when you login into the system.
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The following is the a sample email sent to the user. By By clicking on the link given provided in the email, the user can set up the a new e-PIN.
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password.
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Using Keyword Search actions
This action can also be performed using the keyword search for "Manage Accounts" category-related actions. For more details, please click here.