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What is Manage Users/Contacts?

The User Console is Manage Users/Contacts is a user console where a System Administrator invites and maintains the Users for your  can invite and maintain users for their organization.  Users are the members of your the organization that who maintain the system and interact with New Hires. From this From Manage Users/Contacts page, the System Administrator can Administrators can do a variety of things like add new users, modify existing users, ' accounts or reset passwords.

New Hires onboarding process is managed using the Invitation Console, which is used by Business Users.

Who can access the Manage Users/Contacts page?

Users with System Administrators Administrator role are the only users authorized to access the User ConsoleManage Users/Contacts page

How do you access the Manage Users/Contacts page?

To There are two ways to access the Manage Users/Contacts page, click .

Click on the Menu menu icon and select "Manage Users/Contacts" under from the Users/Contacts section in the left navigation menu, or click on "Manage Users/Contacts" on in the Quick linksLinks bar.


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What

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are the contents of the Manage User/Contacts page?

The Manage Users/Contacts console has page includes a Quick Filter to limit the users shown in the grid. Actions can be performed relating to a user, based for searching specific users and a list of all users in the organization. The actions available for each user depend on their invitation status. 

Manage Users/Contacts Page

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The tables below explain each of the functions of available on the Manage Users/Contacts console.  Use the link in this table to access more information about the subject.

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page.  

1
FieldsBehavior
Quick Filter
  • Enter a search string to filter the users on the page
  • Users which have the search string value in any field are shown
2
Add New User/Contact
  • Click on this button to access 'Invite/Edit User' page to invite a new user
User/Contacts details
  • Lists out all the users available in the organization
Navigating through the User/Contact list
  • Available at the bottom of the page
  • One of the following options can be used for page navigation:
    • click on the specific page number
    • use the "Select a page" dropdown and click "Go"
    • use the "Previous" and "Next" buttons.


Quick Filter

Quick Filter is a way to quickly find a specific user or to get a list of users matching specific criteria. 


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Entering the user name or contact ID will present the corresponding user details with that name.


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Entering a user role will present all users/contacts with that specific role.


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Add New User/Contact

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Use this button to invite a new user

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  • Choices are 10, 25, 50 or 100

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User Information

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. Clicking it will open the "Invite/Edit User" page, where you can enter the user's details. After entering the information, you can either send the invitation immediately or save the details to send the invitation later.

For more details on adding a new user/contact, please click here.


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Invite/Edit User page:


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User details

The users are listed in grids with the following information.


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Fields

Behavior

Name

  • Clicking the link takes you to the invitation Invite/Edit User page, where you can modify an existing user
5
  • the details of the specific user
Contact ID
  • Unique ID generated for each user

Role(s)

  • Role or Roles the user has been assigned
6
  • for each product

Email Address

  • User's email address
7
System User
  • If checked, the user can perform business activities in the system
  • If unchecked, the user is just a contact with no access to the system

Onboarding Status

  • Invitation Created - the user's invitation has not been created, but not launched
  • Invitation Launched - the user's invitation has been launched (email sent to the user) but the user has not completed their onboarding
  • Invitation In Progress - The user has finished some completed few activities but not finished the complete their onboarding
  • Invitation Completed - the user has completed their onboarding
8System Access
  • Checked means they can perform business activities in the system
  • Unchecked means they are a contact with no access to the system
9Account Locked
  • Checked means the user account has been locked and the user cannot login
  • Unchecked means the account is not locked

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User ID
  • User ID created by the user during self registration


Actions

Different actions are available based on the user's invitation status. For more details on these actions, please click here.

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10
Invitation Status
  • Actions available

Invitation Created

  • Invite - Launch the
onboarding
  • user's invitation
  • Assign New Role - Add, change, or remove a
Role
  • role for the user

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Invitation Launched

  • Resend Registration - Resend
an
  • invitation to the user
    • The Re-launched email is sent if the user has not completed their self registration. After re-launch the link from the previous invitation email is no longer valid.
    • The Resend email is sent if the user has completed their self registration.
  • Reset e-PIN - Sends a reset e-PIN email to the user. The user can follow the instructions in the email to set a new e-PIN. (This option shows up in actions only if e-PIN is enabled in Authentication Preferences.)
  • Assign New Role - Add, change, or remove a
Role
  • role for the user

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Invitation In Progress
  • Reset Password - Sends a reset Password email to the user. The user can follow the instructions in the email to set a new password.
  • Reset e-PIN - Sends a reset e-PIN email to the user. The user can follow the instructions in the email to set a new e-PIN. (This option shows up in actions only if e-PIN is enabled in Authentication Preferences.)
  • Account Lock/Unlock - Locks or Unlocks the user's account. The user cannot log in if their account is locked.
  • Assign New Role - Add, change, or remove a
Role
  • role for the user

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Invitation Completed

  • Reset Password - Sends a reset Password email to the user. The user can follow the instructions in the email to set a new password.
  • Reset e-PIN - Sends a reset e-PIN email to the user. The user can follow the instructions in the email to set a new e-PIN. (This option shows up in actions only if e-PIN is enabled in Authentication Preferences.)
  • Account Lock/Unlock - Locks or Unlocks the user's account. The user cannot log in if their account is locked.
  • Assign New Role - Add, change, or remove a
Role
  • role for the user

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Navigating through users/contacts list 

The list of users/contacts in Manage Users/Contacts are displayed in pages with each page containing 10 rows by default. The rows displaying per page can be altered by selecting a different value in the "Rows per page" drop-down.


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Rows per page drop-down

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To navigate through the pages, you can 

  • use "Previous" and "Next" buttons
  • click on the page number (if visible) or select the page in the drop-down and click the "Go" button

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