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What is My Profile?
My profile Profile is a page that allows any user to manage change their account information. All system users can perform various self service activities at any point during their onboarding process.
| My Profile |
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| Item | Item Name | Description |
|---|---|---|
| Change Password | Allows the user to Change their password |
| Allows the user to Change their e-Pin | |
| Manage Challenge Questions | Allows the user to manage their challenge questions |
| Allows the user to change their biological information | |
| Change Email | Allows the user to change their email address |
| Change Phone Number | Allows the user to change their phone number |
Who can access My Profile?
All users can access My Profile.
Role Types | Access |
|---|---|
| Tenant AdminSystem Administrator |  |
| Configuration ManagerProcess Administrator | |
| Content ManagersAdministrator | |
| HR AdminSpecialist | |
| |
| Help Desk AdminAnalyst | |
| I-9 AdminSpecialist | |
| E-Verify AdminSpecialist | |
| New Hire | |
When can My Profile be accessed?
My Profile can be accessed at any time.
How
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can you access My Profile?
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There are two ways to access My Profile. Either method can be used.
- Click on your name in the top right corner of the
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- page on the navigation bar
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- . Select My Profile from the drop-down
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- list.
| Name Dropdown |
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2. Click the Menu icon. Click My Profile.
| Menu Dropdown |
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How
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can you change your user security information?
How to change your password
Passwords are able to be edited by any user at any point during the onboarding process. A user with the Help Desk role also has the ability to change user passwords if a user is locked out or forgets their password.
Go to My Profile by selecting the menu icon in the top right hand of the screen and select the link to My Profile. You can also get to My Profile by clicking on your user name and selecting My Profile from the drop-down list.
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You can change your user security information by using the links on the My Profile page as described below.
How to change your password
Navigate to the My Profile page.
Click Change Password.
| My Profile |
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Click The Change Password page is presented. Click Edit.
| My ProfileChange Password |
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On the Change Password page, click Edit and type in your new desired password. Changes take place after clicking Save at the bottom of the pageEnter your Current Password, New Password, and re-enter your new password for Confirm Password. The new password must conform to the password rules.
Click Save.
| Change Password |
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An email is sent listing the changes that have been made to your account
How to change your e-Pin
Navigate to the My Profile and change page.
Click Change e-Pin.
| My Profile |
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On the The Change e-Pin page , click Edit and type in your new desired e-Pin. Changes take place after clicking Save at the bottom of the screen.
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is presented. Click Edit.
| Change e-Pin |
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Enter your Current e-PIN, your New e-PIN, then re-enter your new e-Pin for Confirm e-PIN. The new e-Pin must conform to the e-Pin rules.
Click Save.
An email is sent listing the changes that have been made to your account
How to manage your challenge questions
Navigate to the My Profile and clickpage.
Click Manage Challenge Questions.
| My Profile |
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On the The Manage Challenge Questions page , select Edit to change your questions and answers. Changes take place after clicking Save at the bottom of the screen.is presented.
Click Edit.
| Manage Challenge Questions |
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Change your Questions and Answers. When your changes are complete, click Save.
An email is sent listing the changes that have been made to your account.
How can you change your user profile information?
How to change your name and email information
Navigate to the My Profile and find the Name and Email pane. From here you are able to edit your First, Middle and Last name as well as your email address and phone number. When changing your email and phone number you will need to verify the newly entered address. This is done through a confirmation email that is sent after you hit save at the bottom of the screen.
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How to change your address information
Navigate to My Profile and find the Address pane. From here you are able to edit your Home and Mailing Address. Changes take place after clicking Save at the bottom of the screenpage. You can change your name, email, phone, and address information.
If your organization's .Authentication Preferences has Two Factor authentication enabled, when you change your Preferred Email Address or Preferred Phone Number you are sent a code to enter to verify the email address or phone.
You can check the Same as Home Address checkbox if your Mailing Address is the same as your Home Address.
When your changes are complete, click Save.
| My Profile Page |
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An email is sent listing the changes that have been made to your account.