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Self Service Actions for the Candidate


What happens when you intitiate self service process for a terminated I-9?

For a terminated I-9, the following error message will be displayed when you initiate self service process.


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What is the purpose of self service actions?

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However, the system allows candidates to perform one action at a time. If the previous process is already running, it will not allow New Hires to launch or initiate another process until the previous process is completed. The following error message will be displayed when you try to initiate another process while a process is running.

Error Message

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What are the options available under Self Service actions?

Initiate I-9 Reverification

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By initiating Section 1 correction process, New Hires can change the previously submitted Section 1 data.

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Menu - I-9 Section 1 Correction



Note that a A new invitation is created for the process and Section 1 is open opens up to make changes. Use preparer/translator if assistance is needed in completing this activity. 

Note: This aditional invitation inherits the proxy users/preparers that are assigned with the main process.

Given below is the Section 1 data with the main process.

Form I-9 Section 1



Edit Section 1 details and attest. Here, the eligibility type has been changed from "A lawful permanent resident" to "A citizen of the United States".

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This option is applicable to the New Hires who have Applied for SSN (must have chosen 'Applied for SSN' option in their prior onboarding/I-9 Process) and have the pending activity of submitting their SSN to their employers. If the New Hires try to initiate SSN update for the processes that do not have 'Applied for SSN' option chosen in their prior onboarding/I-9 Process, the following error will be displayed.


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After receiving Social Security Number, New Hires can initimate their employers by initiating SSN Update self service action.

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