• Launch
• Process Simulator
• Process Insights
• Watch/Unwatch
• Resend Welcome
• Restart Process
• Terminate Process
• Restart Activity
• Consider Process Complete
• Set/View Important Dates

How do you perform Invitation Console actions?

For the selected Invitation ID, click "Info and Actions" link.

Select the "Actions" tab. This displays the list of actions that you can perform.

Another way to perform these actions is through the Keyword Search. For more details, please click here.

Launch

Launching the onboarding process is the next step after creating an invitation for a New Hire. This will send an email to the New Hire, allowing them to create a User ID and Password and begin their onboarding process.

For the selected Invitation ID, click the "Info and Actions" link. Then, select the Actions tab and click "Launch".

Click "OK" on the message to confirm the invitation launch action.

This message confirms the process has been launched for the invitation.

Once the onboarding invitation is launched, the New Hire will receive the following email. By clicking the "Start Onboarding" link in the email, the user can create their login User ID and Password.

Another way to launch the invitation is through the Keyword Search. For more details, please click here.

Resend Welcome

This option will be available in invitation actions after the New Hire invitation has been launched. The "Resend Welcome" option will send a self-registration email to the New Hire, providing a link to create their User ID and Password. This option is useful if the New Hire has not created their Smart Onboarding account before the allotted time expires.

Click on "Info and Actions" and select "Resend Welcome" under the Actions tab.

Click "Yes" on the message to continue.

The confirmation message displays after the welcome email has been sent.

The New Hire will receive a re-launched or resend welcome email, which will enable them to create a User ID and password and begin their onboarding process.

To self-register, the New Hire should use the "START ONBOARDING" link provided in the re-launched or resend welcome email.

Note: Once the re-launched or resend welcome email is received, the self-registration link from any previous welcome emails will no longer be valid.

Another way to resend welcome email is through the Keyword Search. For more details, please click here.

Process Insight is a utility designed to analyze a New Hire's onboarding process.

Points to note when accessing this utility:

• Users with exclusive roles such as "Recruiter" and "Help Desk Analyst" cannot access this utility.
• Administrative Users (System Administrators, Process Administrators, Content Administrators) can access this utility only through the Keyword Search invitation category. However, admin actions are not accessible by these users. For more details, please click here.

An example of its use is shown below. To use Process Insight, select an invitation and click the "Info and Actions" option. Then, choose "Process Insight" under the Actions tab.

The Process Insight page displays as below. 

Process Instance History:

This link can be used to view the process instance details.

Admin Actions:

Use the "Admin Actions" link to view or perform process actions. Clicking this link allows users to restart the New Hire's process or any specific activity, terminate the process, or force the process to completion. However, these actions cannot be performed on a completed invitation. While Business Users with HR Specialist, I-9 Specialist, and E-Verify Specialist roles can access this link from Process Insight, only HR Specialists can execute all the admin actions.

Click on the "Admin Actions" link to see the list of available actions. By clicking these links, you can perform various actions on a New Hire's process. Detailed procedures for performing these actions are discussed in the following sections.

When any of these actions are performed the updated status will reflect in both the Invitation Console and Keyword Search "Invitations" category. For more details on each of these actions, please click on the corresponding links: Restart Process, Restart Activities, Terminate Process, Force Complete Process.

Activities:

Click on each step to expand the activity details.

Another way to access the Process Insight is through the Keyword Search. For more details, please click here.

Process Simulator

This feature can be used to simulate the process. You can view which activities will be routed to which user without actually launching the process.

(Note: This feature can be accessed only through the invitation console and is not available in Keyword Search)

For the selected invitation, click on "Info and Actions" and select "Process Simulator" under Actions tab.

The Process Simulator page displays as follows. Here, you can view the process variable values as well as the User and State details.

Click on "Process Variable Values" to expand the details.

Under "User and State Details", click on the User ID type and select a value.

For the selected User ID Type, enter User ID, State and click "Simulate".

The process details for the corresponding invitation will be displayed. It presents a complete overview of the process, outlining the activities within each step along with their corresponding details. You can expand or collapse the grid for each step by using the arrow located on the right side within the grid.

To see the information about users who can access the activity, click the "View Participants" link.

For expanding and collapsing the grids, you'll find "Expand All" and "Collapse All" buttons available in the bottom of the page.

Unwatch/Watch

The user who created or launched the invitation will be automatically added to the watch list. Other users can choose to watch/unwatch any specific invitation.

For any selected invitation, click on "Info and Actions", then select "Unwatch/Watch" under the Actions tab. 

The message displays as below when the invitation is removed from the watch list.

Another way to access watch/unwatch is through the Keyword Search. For more details, please click here.

Restart Process

Restart Process will help if something in the process went wrong, but it isn't a specific activity that you can trace. When "Restart Process" action is used, the onboarding process restarts from New Hire's first activity. This option can be used for invitations which have a status of "Invitation Launched" or "Invitation in Progress".

In the Invitation Console, identify the transaction which needs restart of process.

Note: To view how far the onboarding process is progressed, you can click the "View Process" link for the invitation and verify the process viewer.

In this case, the process viewer shows the process is routed to Biographic Information activity for the New Hire.

To perform "Restart Process" action for this invitation, navigate to "Info and Actions" and click the "Actions" tab. 

Select a reason and enter comments, then click "Submit".

Click "OK" to confirm the process restart action.

You will notice the New Hire's onboarding process restarted from the Electronic Disclosure activity. Process viewer for the restarted process is shown below:

Additionally, the New Hire will receive an email confirmation regarding the restart of their onboarding process.

Note: In case, if New Hire is simultaneously working on any activity and completes the activity after the process has been restarted, then the following message displays on the page.

By clicking the "Click here" link on the message, the New Hire can open the activities for the restarted process.

Another way to restart the process is through the Keyword Search. For more details, please click here.

Terminate Process

This action can be performed on a transaction when there is a need to terminate an in-progress process. To perform this action, the invitation status of the transaction must be either "Invitation Launched" or "Invitation in Progress".

Note: After the process is terminated, no further actions can be performed on the transaction. 

For example, consider an invitation currently in the "Invitation In Progress" status.

For the selected invitation, click the "Info and Actions" link.

The "Information" tab of Info and Actions opens as below. Here, you can verify the current Business Process Status and Onboarding Status of the invitation. 

Navigate to the "Actions" tab to open the invitation related actions. Select the "Terminate Process" link.

On the Terminate Process page, choose a reason from the dropdown, add a comment, and click the "Submit" button.

On the confirmation message, click "OK" to continue.

The following message confirms the process is terminated.

The terminated status will be updated for the transaction in the Invitation Console.

After process termination, the Business Process Status and Onboarding Status of the invitation under the "Information" tab will also be updated.

Since no additional actions can be carried out on terminated transactions, the "Action" tab for this specific transaction will not display any options related to actions.

The user whose process has been terminated will receive an email in the following format.

There is also another way to terminate the process via the Keyword Search. For more details, please click here.

Consider Process Complete

This option allows you to have the invitation status to be marked as complete. A sample scenario where this is useful is when the New Hire completes their onboarding process offline or in person instead of using the online onboarding system.

To perform this action, the invitation status of the transaction must be either "Invitation Launched" or "Invitation in Progress".

For the selected invitation, click on the "Info and Actions" link. 

This will open the "Information" tab, as shown below. Under this tab, the employee's job details and the onboarding status of the invitation are displayed. After completing the transaction through this console action, these statuses will be updated.

To force complete the invitation process, navigate to the "Actions" tab and select "Consider Process Complete".

On the confirmation message, click "OK" to continue.

After confirming this action, the invitation will be process completed and the status will be updated to the "Invitation Completed" status.

Invitation Console

The Business Process Status and the Onboarding Status under the "Information" tab will show the updated status.

Another way to perform this action is through the Keyword Search. For more details, please click here.

Restart Activity

The Restart Activity feature allows a specific onboarding activity to be redone in case of a mistake or the need to add new information. This action is available for invitations that are currently in progress. The activities listed in the Restart Group will vary depending on the user role and the progress of the New Hire process, specifically how many activities have been completed.

Below is a detailed example of a restarted activity for the HR Specialist role:

Consider a New Hire process that is in progress with the "Verify Information" activity already completed.

Note: You can view the pending activities for the invitation in the My Tasks Console.

For the selected invitation in the Invitation Console, click on the "Info and Actions" link.

The onboarding status of the invitation before activity restart can be seen under the "Information" tab. After activity restart this status will be updated. 

Navigate to the Actions tab, then select the "Restart Activity" option.

Select an option from the Restart Group dropdown based on the activity you wish to restart. Each option in the Restart Group represents a collection of different activities that were previously configured.

Options showing in the Restart Group drop down for a HR Specialist role:

After selecting an option from the Restart Group, add a comment and click "Submit".

On the confirmation message, click "OK" to continue.

The following message confirms the activities have been restarted.

The New Hire will receive the following email regarding the restarted activity. By clicking the link provided in the email, the New Hire can log in to their onboarding process and complete the pending activities.

The restarted status will be reflected in the Info and Actions section under the "Information" tab, as shown below.

The pending activities for the restarted invitation can be viewed in the My Tasks Console, as shown below.

Once the New Hire completes their pending activities and submits the process to HR, HR Specialists can finish their tasks by clicking on the activity link that appears in the My Tasks Console.

Another way to perform restart activities is through the Keyword Search. For more details, please click here.

Set/View Important Dates

This action allows admin users to set important dates for a specific New Hire. The dates entered here will automatically appear on the candidate's homepage.

For the selected invitation, click on the "Info and Actions" link, then select "Set/View Important Dates" under Actions.

The page for setting up important dates looks like below:

Enter the values in the fields as shown and click "Save." The saved values can be edited later. 

The dates, times, and descriptions entered here will be displayed on the candidate's homepage.

Another way to set/view important dates is through the Keyword Search. For more details, please click here.

What actions should be used to edit benefits information after New Hire submits the process to HR?

Once the process is submitted to HR, the New Hire cannot modify their onboarding information unless the respective activity or process is restarted by the HR Specialist.

The following actions can be performed to restart the benefits activities:

1. Restart Activity
2. Restart Process

Restart Activity:

Consider a New Hire's process with Submit to HR completed.

Restart activity through Invitation Console:

Select the Invitation ID for which you want to restart the benefits activities. Click "Info and Actions" and select "Restart Activity" under the Actions tab. 

Restart activity through Keyword Search:

Click on the Keyword Search icon and select "Invitations" in the Category drop down. Search with a suitable keyword.

Here, Invitation ID is used as the search keyword. This action displays the invitation in the search results. Click on actions and select "Restart Activities".

Select from the Restart Group dropdown which activity you want to restart. Each option in the Restart Group is a collection of different activities that was previously configured.  

To restart benefits activities, select "Correction to Benefit Forms" option from the Restart Group dropdown.

Enter a comment explaining the reason for restarting the activity and click "Submit".

Click "Ok" to continue.

The confirmation message shows as below:

The New Hire will receive the following email after the activity has been restarted.

After restart, the benefit activities will appear under pending tasks for the new hire. By clicking on the corresponding link, the new hire can access the activities and complete them.

Restart Process:

This option will restart the entire New Hire's process.

Restart process through Invitation Console:

Select the Invitation ID for which you want to restart the process. Click "Info and Actions" and select "Restart Process" under the Actions tab.

Restart process through Keyword Search:

Click on the Keyword Search icon and select "Invitations" in the Category drop down. Enter the keyword in the "Keywords" field and click "Search".

Here, the Invitation ID is used as the search keyword. The search will display the invitation in the results. Click on actions and select "Restart Process".

Select reason and enter a comment explaining the reason for restarting the process. Click "Submit".

Click "OK" to confirm and continue.

The New Hire will receive the following email after the process has been restarted.

By clicking the hyperlink under the pending tasks section, the New Hire can restart their process. When they reach the benefits activities, they can edit the benefit forms as needed and then resubmit them to HR.