The primary role of the Help Desk Analyst (for the Smart Onboarding product) or the I-9 Help Desk (for the Smart I-9 E-Verify product) is to assist users with resolving account login issues. This includes tasks such as re-sending login emails, resetting passwords or e-PINs, and managing account lock or unlock requests.
Additionally, individuals with the Help Desk Analyst or I-9 Help Desk role can be designated as the support contact, with their details included in system-generated emails.
Below is the homepage and menu for a Help Desk Analyst/I-9 Help Desk role:
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