What is My Profile?
My profile is a page that allows any user to manage their account information. All system users can perform various self service activities at any point during their onboarding process.
| My Profile |
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| Item | Item Name | Description |
|---|---|---|
| Change Password | Allows the user to Change their password |
| Allows the user to Change their e-Pin | |
| Manage Challenge Questions | Allows the user to manage their challenge questions |
| Allows the user to change their biological information | |
| Change Email | Allows the user to change their email address |
| Change Phone Number | Allows the user to change their phone number |
Who can access My Profile?
All users can access My Profile.
Role Types | Access |
|---|---|
| Tenant Admin |  |
| Configuration Manager | |
| Content Managers | |
| HR Admin | |
| |
| Help Desk Admin | |
| I-9 Admin | |
| E-Verify Admin | |
| New Hire | |
How do you access My Profile?
Select your name in the top right corner of the screen on the navigation bar then select my profile from the drop down menu.
| Name Dropdown |
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How do you change your user security information?
How to change your password
Passwords are able to be edited by any user at any point during the onboarding process. A user with the Help Desk role also has the ability to change user passwords if a user is locked out or forgets their password.
Go to My Profile by selecting the menu icon in the top right hand of the screen and select the link to My Profile. You can also get to My Profile by clicking on your user name and selecting My Profile from the drop-down list.
| Menu Dropdown |
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Click Change Password.
| My Profile |
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On the Change Password page, click Edit and type in your new desired password. Changes take place after clicking Save at the bottom of the page.
| Change Password |
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How to change your e-Pin
Navigate to My Profile and change Change e-Pin.
| My Profile |
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On the Change e-Pin page, click Edit and type in your new desired e-Pin. Changes take place after clicking Save at the bottom of the screen.
| Change e-Pin |
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How to manage your challenge questions
Navigate to My Profile and click Manage Challenge Questions.
| My Profile |
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On the Manage Challenge Questions page, select Edit to change your questions and answers. Changes take place after clicking Save at the bottom of the screen.
| Manage Challenge Questions |
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How do you change your user profile information?
How to change your name and email information
Navigate to My Profile and find the Name and Email pane. From here you are able to edit your First, Middle and Last name as well as your email address and phone number. When changing your email and phone number you will need to verify the newly entered address. This is done through a confirmation email that is sent after you hit save at the bottom of the screen.
| My Profile Page |
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How to change your address information
Navigate to My Profile and find the Address pane. From here you are able to edit your Home and Mailing Address. Changes take place after clicking Save at the bottom of the screen.
| My Profile Page |
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