What processing is done in E-Verify?

There are many different paths which might result when a New Hire's I-9 information is interfaced with the USCIS E-Verify system.  Please refer to the Smart E-Verify User's Guide for a complete description of the various paths.  In this document, three examples are shown:

• A New Hire whose information is valid on the initial submission, and who is eligible for employment.
• A New Hire whose Social Security information is not valid on the initial submission, resulting in a TNC and referral to the Social Security Administration for resolution of the problem.
• A New Hire whose employee's information matches I-9 information that is already in the system resulting in duplicate case.
• A New Hire whose case may return a Closed Case and Resubmit status if SSA and/or DHS are unable to process the case and confirm employee's employment eligibility
  
  

New Hire with Employment Authorized

In this example, the New Hire's information is found to be valid when it is reviewed by the SSA and DHS, and the New Hire's employment is authorized.

After accessing through My Tasks, the New Hire's I-9 information is displayed on the E-Verify page.

Enter case creator's details and click the Create Case button.

The process interacts with the USCIS E-Verify system, and in this example, returns a status of Employment Authorized.

The employee case is closed automatically by DHS.

New Hire with Tentative Nonconfirmation

In this example, the New Hire's information provided on Form I-9 doesn't match the records that SSA and DHS have for that New Hire. 

After accessing through My Tasks, the New Hire's I-9 information is displayed on the E-Verify page.

Enter case creator's details and click the Create Case button.

In some instances, the case status may go through - Photo Match or Unconfirmed Data status before it returns TNC. 

Unconfirmed Data:  

Since the E-Verify found a discrepency in the New Hire's I-9 data, the Unconfirmed Data page can be encountered. This gives the employer a chance to correct the I-9 information, if it was entered incorrect initially. Review the information and ensure the case details are correct.

If the data is correct, click Confirm Fields to continue verification.

If data is incorrect, edit the case details using Restart options.

Select a restart activity and click Submit.

In this example, we do not change the information and continue verification by clicking Confirm Fields.

The USCIS E-Verify system returns a Tentative Nonconfirmation Notice (TNC), indicating that the New Hire's information was not valid. If it is a dual TNC, the New Hire's case is referred to both SSA and DHS simultaneously.

Click Download Further Action Notice. The notice is to be printed and reviewed with the New Hire. This is mandatory and you cannot continue verification until the notice is downloaded.

The Further Action Notice for the New Hire is shown in a new window.  In this case, the notice is referring to SSA TNC.

After discussing the TNC with the New Hire, choose an option how the New Hire wants to proceed further with the E-Verify case.

If the New Hire decides not to take action on this case, the New Hire may lose his/her authorization to work in the United States.

Photo Match:

This page allows to match the New Hire's photo with the photograpgh on the documents submitted. If the photo is not displayed on the page, click Retrieve Photo.

Select an approriate photo match option. If the photo matches with the photograpgh on the document submitted, select 'Yes, this photo matches' and click Next. 

If the photo doesn't match select 'No, this photo does not match' option. Then, you will be asked to scan and upload front and back photos.

Click Browse Photo to choose the file and upload.

The system supports uploading different formats of the dcument like .png, .jpg or .pdf. Upload front and back pictures of the document and click Submit.

Further case verification might result in Tentative Nonconfirmation or employee authorized based on the case details.

1. New Hire takes action to resolve E-Verify case

In this example, the New Hire decides to take action to resolve the case. Choose first option and click Continue.

Click Refer Case to contest TNC. 

Download and provide the case referral notice to the New Hire. The New Hire will be given 8 working days to visit / contact SSA and DHS on this case.

The New Hire's Referral Notice is displayed in a new window.

 After the visit to SSA field office and contacting DHS, the New Hire's case status is updated in the USCIS E-Verify system. When updated, this status update is brought back into our system by the Case Polling Process.

In this example, the New Hire's information is found to be invalid and the case status is updated to DHS Final Nonconfirmation. After the Case Polling Process has run, this is reflected in our system. Click Close Case.

Since the employee was terminated due to the Final Confirmation result, check the corresponding radio button.

Click Submit Close Case Reason.

The case is closed. Click the flag icon to mark the E-Verify activity as complete.

2. New Hire doesn't take action to resolve the case

If the New Hire chooses not to take action on resolving this case, the New Hire may lose his/her authorization to work in the United States and will be terminated by the employer.

Below example shows New Hire's TNC returned by the USCIS E-Verify system, indicating that the New Hire's information was not valid. If it is a dual TNC, the New Hire's case is referred to both SSA and DHS simultaneously.

Click Download Further Action Notice.

The Further Action Notice for the New Hire is shown in a new window.  This is a notice referring to SSA Nonconfirmation.

The notice is to be printed and reviewed with the New Hire.

After discussing the TNC with the New Hire, choose an option how the New Hire wants to proceed further with the E-Verify case. 

If the New Hire chooses not to take action, choose the corresponding option on the TNC page and click Continue.

The New Hire will receive DHS Final Nonconfirmation and the employer will be asked to close the New Hire's case. Click Close Case.

Select an appropriate option and click Submit Case Close Reason.

The case is closed. Click the flag icon to mark the E-Verify activity as complete.

3. New Hire's information was not entered correct

If the New Hire's information was not entered correct, the employer may choose to close the case.

Below example shows New Hire's TNC returned by the USCIS E-Verify system, indicating that the New Hire's information was not valid.

Click Download Further Action Notice.

The Further Action Notice for the New Hire is shown in a new window.  This is a consolidated notice referring to both SSA and DHS Nonconfirmation.

The notice is to be printed and reviewed with the New Hire.

The employer may choose to close the case if the New Hire's information is found to be invalid.

Select the approriate option and click Submit Case Close Reason.

The case is closed. Click the flag icon to mark the E-Verify activity as complete.

Employee Duplicate Case

Duplicate cases are identified well before the case submission i.e before assigning a case number. The employer would get a choice to decide whether to continue verification and create a new case for the New Hire or change the case information. This would mainly reduce the number of duplicate cases hitting the USCIS E-Verify System.

After accessing through My Tasks, the New Hire's I-9 information is displayed on the E-Verify page.

Enter case creator's details and click the Create Case button.

if the New Hire's I-9 information matches information from another case entered by the employer, the process will return a duplicate case status. The page displays all the dupliacte cases related to that process. 

As you can see in the example below, the E-Verify case number is empty. That means the case is not submitted to the USCIS E-Verify System.

You can continue / close the previous case or click Next to continue creating a new case.

Choose a case submit reason and continue verification.

Confirm fields if you want to continue verification or choose Restart Section 1/Section 2 option to edit the case details.

From here, the verification process might take you to different paths depending on the New Hire's I-9 information.

Close Case and Resubmit

If the data submitted for the New Hire is invalid, E-Verify might ask you to close the case and resubmit New Hire's information in the new case.

When the case is submitted to the E-Verify system, it might receive Queued status if the E-Verify needs additional time to decide on the case.

In case SSA and/or DHS are unable to process the New Hire's information, the employer will be instructed to close the current case and open a new case and resubmit New Hire's I-9 information.

Click Close and Create New Case.

This takes you to the E-Verify page and allows to create a new E-Verify case.  

How to view case details?

A gadget icon is provided in the right bottom corner of the E-Verify pages to view case details. This icon is available after E-Verify is initiated for the New Hire case.

Click on the gadget to view the case details.

The New Hire's case details display as below:

How can you download the New Hire's I-9 documents?

The New Hire's I-9 related documents can be downloaded to print or preserve the records.  This produces a zip file containing the pdfs of Form I-9 and I-9 Audit.

This can be done using Download Packet from within the I-9 summary through I-9 Console.

You can access I-9 Console through quick links bar or through left nav menu links.

On the I-9 console page, click on I-9 ID for a selected process. 

Click I-9 Summary.

Click on the Download Packet button on the I-9 Summary page.

A zip folder shows in the downloads area of the page.  Click on the zip file name to open the files.