Use this option to lock or unlock a user's account.
- The New Hire's invitation must have been launched.
- The current user must have the Help Desk Analyst role.
How to lock/unlock a user's account?
The Help Desk Analysts can use the following ways to lock/unlock a user's account.
- Help Desk Console → Info and Actions
- Elasticsearch → Manage Accounts actions
Using Help Desk Console
Click the Menu icon and then select "Help Desk Console" under Consoles or click "Help Desk Console" link on the Quick links bar.
| Menu |
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Select an invitation that has been launched. Click Info and Actions.
| Help Desk Console Page |
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Under Actions tab, select Account Lock.
| Help Desk Console Actions |
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Click on OK to confirm.
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A message shows the user's account has been locked. Click Close.
| Locked Successfully Message Box |
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An email is sent to the user stating they will not be able to log into the system.
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After the reason for locking the user's account have been resolved, click on Info and Actions link and choose Account Unlock under Actions tab.
| Help Desk Console Box |
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Click OK to confirm unlock action.
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A message shows the user's account has been unlocked. Click Close.
| Message Box |
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Given below is the sample email sent to the user. The user can now access the system.
| Email Notification |
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Using Elasticsearch actions
Using Manage Accounts in Elasticsearch, Help Desk Analysts can lock/unlock New Hire's account.
Click on the Elasticsearch icon, select Manage Accounts in the Category and enter the search keyword. You can use any of the Manage Accounts related search keyword options such as the employee's Invitation ID, Name, Email, Phone, Account Status, Product, Company, Business Unit etc.
In the search results, click on "..." for any invitation and select "Lock User Account".
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Click on "OK" to confirm the action.
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The following message confirms the user account has been locked.
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An email will be sent to the user confirming the account has been locked.
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To unlock the account, click on "..." and select "Unlock User Account" for the invitation.
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Click on "OK" to confirm the unlock action.
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The following message confirms the user account has been unlocked.
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The user receives the following email confirming the account has been unlocked.
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