The Help Desk Analyst's role is to help New Hires with their account login issues. This includes re-sending an email to login, resetting passwords/e-PINs, and locking or unlocking accounts.

A Help Desk Analyst can also be selected to be the support contact whose information is included in emails.

How to add a Help Desk analyst role to a user?

The System Administrators can add a Help Desk Analyst role to an existing user or a new user. To add/modify the Help Desk Analyst role to a new/existing user, please click here.

A sample Invite/Edit User page with "Help Desk/Cloud Help Desk Analyst' role added/modified in Onboarding/Smart I-9 E-Verify products is given below.

When adding the 'Help Desk Analyst' role to a new user, the user is sent an invite to Self Register and create an account. The Self Registration process is only for the first time to create an User ID and Password for account login.

For the new user, an 'Invite' button is available at the bottom of the 'Invite/edit User' page as shown below. When this button is clicked, an invite will be sent to the user immediately. If you want to save the user details and invite later, use 'Save' button.

If you are adding/modifying 'Help Desk Analyst' role to an existing user, who has already been registered and created login details, then simply select the user role 'Help Desk Analyst' for the product(Onboarding/Smart I-9 E-verify) and save the details. (Note: In this case, the 'Invite' button is disabled in Invite/edit User page). After save, logout and login again to see the new role added in the user's existing role types.  

Using the User ID and Password, the user can access the system. The menu and home page for Help desk Analyst looks like below: