Select Restart Group as "Restart EBI", enter the comment and click Submit.

This restart action allows users to reopen the previously completed onboarding activities after the DHS process is initiated for the New Hire's I-9 ID. Using this option, the users can resume Admin as well as New Hire activities.

Who can do restart activities from E-Verify?

Users with E-Verify Specialist role type can perform restart activities from E-Verify.

How do you perform restart activity from E-Verify?

The E-Verify activity can be accessed using "My Tasks" console. Click "My Tasks" link on the home page Quick links bar or from the left navigation under Consoles.

The New Hires invitation IDs that are processing through E-Verify are shown here. Choose an invitation to perform restart action and click on the corresponding E-Verify link.

Another way to access "My Tasks" is through Elasticsearch. Click on the Elasticsearch icon.

Select "My Tasks" in the Elasticsearch Category and enter a search keyword. Here, "All/all" is entered as the search keyword. Click on the "Search" button.

The search result shows all the rows with pending E-Verify activity for that keyword. For any invitation ID, click on the "HR Tasks - E-Verify" link.

When clicked on the link, the New Hire's E-Verify page is displayed as shown below. Enter case creator's name, phone and email details and click Create Case button at the bottom.

An E-Verify case number is allotted for the candidate's process. To perform restart action, Click "Restart Section 1/ Section 2 or 3" button 

Which activities can you restart from E-Verify?

Depending on the product, the activities that you can restart from E-Verify differ. From Smart Onboarding E-Verify, you can restart Electronic Biographic Information (EBI), Form I-9 Section 1 and Section 2 or 3 activities, whereas from Smart I-9 E-Verify only Form I-9 Section 1 and Section 2 or 3 can be restarted. Smart I-9 product has no Employee Biographic Information in its New Hire's process. Hence, only Form I-9 Section 1 and Section 2 or 3 are available in restart activities.

How do you restart the activities?

When the restart action is performed, you will be navigated to the Restart Activities page.

Click Restart group dropdown and select any one option Restart EBI/Restart I-9 Section 1/Restart I-9 Section 2/3. As discussed above, the "Restart EBI" is available only in the onboarding product but not in the Smart I-9 E-Verify.

Restart EBI

Select Restart Group as "Restart EBI", enter the comment and click Submit.

The page opens Process Viewer and shows Biographic Information, I-9 Section 1 & Submit to HR as pending for the candidate.

The New Hire has to complete these activities again and submit to HR for further HR processing.

The New Hire gets an email notification about the EBI restart as shown below.

When the New Hire logs in, the restarted activities show as pending in their home page as shown below. By clicking on the Biographic Information link, they can navigate to the EBI activity and continue the process.

Make changes as required in the EBI activity and save. Continue to other activates and complete the process. This is the normal restart EBI flow if no changes are made to the home state in the address information.

If home state is modified, there will be an impact on the downstream activities. The New Hire must redo the tax forms and other payroll activities before submitting the onboarding information to HR.

Take a look at the activities under Payroll and Taxes before modifying EBI. 

Let's edit home address on Employee Information page.

Now enter the new home address and click OK.

A message will be displayed about the impact on Tax forms. Click OK on the message. 

The new address populates on the EBI page. Click Save.

The process then navigates to Section 1 activity under Payroll and Taxes. Note that the tax forms are all in hold status.

Once you complete Section 1, the other activities including tax forms under Payroll and Taxes open up for editing.

Acknowledge and complete Section 1.

The tax forms open up in edit mode. Complete all the forms under Payroll and Taxes.

Now submit the onboarding information to HR. This completes the New Hire flow.

After Submit to HR, the HR tasks needs to be completed for the New Hire's process. In HR tasks, after I-9 Specialist completes the 'Complete I-9' activity, the E-Verify Specialist will be able to create new E-Verify case for the restarted activity and complete the flow.

Restart Section 1

Click Restart Group dropdown and select "Restart I-9 Section 1". Enter the comment and click Submit.

Click OK on the message to confirm the restart process.

The page navigates to Process Viewer and shows Section 1 & Submit to HR as pending.

The New Hire gets the following email notification about the Section 1 restart.

The New Hire can see these activities as pending in their home page. By clicking on the Section 1 link, the New Hire can navigate to Form I-9 Section 1 activity and continue the process.

The New Hire must complete Section 1 activity before they submit onboarding information to HR for review.

After completing Submit to HR, the process routes to I-9 Specialist for completing HR Tasks - Complete I-9 activity. 

After Section 2 activity (Complete I-9) is completed, the E-Verify Specialist will be able to create new E-Verify case for the restarted activity and complete the flow.

Restart Section 2/3

Click Restart Group dropdown and select Restart I-9 Section 2/3. Enter the comment and click Submit.

Click OK on the message to confirm the restart process.

The page navigates to Process Viewer and shows Complete I-9 activity as pending under HR Tasks. If it is a New Hire scenario the process switches to Section 2 whereas in case of rehire the process switches to Section 3.

When the restart activity is initiated the following email will be sent out to the I-9 Specialist.

The I-9 Specialist can navigate to My Tasks console or Elasticsearch "My Tasks" to access the above Complete I-9 pending activity.

My Tasks Console:

Click on "Complete I-9" link in My Tasks console.

Elasticsearch My Tasks:

Here the candidate's name is used as the search keyword. Click on "HR Tasks - Complete I-9" link to open Section 2.

Complete Section 2 and continue to E-Verify activity.