Use this to reset a user's e-PIN.

• The New Hire's invitation must have been launched.
• The current user must have the Help Desk Analyst role.
• e-PIN must have been enabled in Authentication Preferences

Note: The option to reset e-PIN is available in Help Desk Console/Keyword Search actions only when e-PIN is enabled in the Authentication Preferences.

How to send a e-PIN reset request to the user?

The Help Desk Analyst can use the following ways to send a e-PIN reset request to the user.

• Help Desk Console → Info and Actions
• Keyword Search → "Manage Accounts" Category related actions

Using Help Desk Console 

Click the menu icon and then select "Help Desk Console" under Consoles or click "Help Desk Console" link on the Quick links bar. 

Click on the "Info and Actions" link for the selected invitation.

Under Actions tab, select "Reset e-PIN".

Click "OK" on the confirmation message.

A message will confirm the e-PIN reset link has been emailed to the user.  

The following is the sample email sent to the user.  By clicking on the link given in the email, the user can set up the new e-PIN.

Using Elasticsearch actions

This request can also be sent via keyword Search "Manage Accounts" Category related actions. For more details, please click here.

How to reset your e-PIN?

Enter the values of New e-PIN and Confirm e-PIN.  Click the "Reset e-PIN" button.

A message is displayed after your account e-PIN is successfully changed.