Use this to reset a user's password.

• The New Hire's invitation must have been launched.
• The current user must have the Help Desk Analyst role.
• e-PIN must have been enabled in Authentication Preferences

Note: The option to reset e-PIN is available in Help Desk Console/Elasticsearch actions only when e-PIN is enabled in Authentication Preferences.

How to reset a user's e-PIN?

The Help Desk Analyst can use the following ways to reset a user's e-PIN.

• Help Desk Console → Info and Actions
• Elasticsearch → Manage Accounts actions

Using Help Desk Console 

Click the Menu icon and then select "Help Desk Console" under Consoles or click "Help Desk Console" link on the Quick links bar. 

Select an invitation that has been launched. Click Info and Actions.

Under Actions tab, select Reset e-PIN.

Click OK on the confirmation message.

A message confirms the e-PIN reset link has been emailed to the user.  Click Close.

The following is the sample email sent to the user.  By clicking on the link given in the email, the user can set up the new e-PIN.

Enter the values of New e-PIN and Confirm e-PIN.  Click Reset e-PIN button.

A message is displayed after your account e-PIN is successfully changed.

Using Elasticsearch actions

Using Manage Accounts in Elasticsearch, Help Desk Analysts can reset New Hire's account e-PIN.

Click on the Elasticsearch icon, select Manage Accounts in the Category and enter the search keyword. You can use any of the Manage Accounts related search keyword options such as the employee's Invitation ID, Name, Email, Phone, Account Status, Product, Company, Business Unit etc.

In the search results, click on "..." for any invitation and select "Reset e-PIN".

Click "Yes" on the message.

A message confirms the e-PIN reset link has been emailed to the user.

Given below is the sample email sent to the user. By clicking the link given in the email, the user can reset their e-PIN.

The Reset e-PIN page shows as below. Enter New e-PIN, Confirm e-PIN and click on Reset e-PIN.

A message displays the e-PIN has been changed.  Click OK. This will logout the session. Use the new authentication e-PIN next time when you login into the system.