Use this option to lock or unlock a user's account.

• The New Hire's invitation must have been launched.
• The current user must have the Help Desk Analyst role.

How to lock/unlock a user's account?

The Help Desk Analysts can use the following ways to lock/unlock a user's account.

• Help Desk Console → Info and Actions
• Elasticsearch → Manage Accounts actions

Using Help Desk Console

Click the Menu icon and then select "Help Desk Console" under Consoles or click "Help Desk Console" link on the Quick links bar. 

Select an invitation that has been launched. Click Info and Actions.

Under Actions tab, select Account Lock.

Click on OK to confirm.

A message shows the user's account has been locked.  Click Close.  

The following email is sent to the user stating they will not be able to login into the system.

To unlock the user's account, click on Info and Actions link and choose Account Unlock under Actions tab.

Click OK to confirm unlock action.

A message shows the user's account has been unlocked. Click Close.  

The following email is sent to the user after account is unlocked. The user can now access the system.

Using Elasticsearch actions

Using Manage Accounts in Elasticsearch, Help Desk Analysts can lock/unlock New Hire's account.

Click on the Elasticsearch icon, select Manage Accounts in the Category and enter the search keyword. You can use any of the Manage Accounts related search keyword options such as the employee's Invitation ID, Name, Email, Phone, Account Status, Product, Company, Business Unit etc. In this case, "Active" is used as the search keyword.

In the search results, click on "..." for any invitation and select "Lock User Account".

Click on "OK" to confirm the action.

The following message confirms the user account has been locked.

The following email is sent to the user confirming the account has been locked.

To unlock the account, click on "..." and select "Unlock User Account" for the invitation.

Click on "OK" to confirm the unlock action.

The following message confirms the user account has been unlocked.

The following email is sent to the user confirming the account has been unlocked.