...
Note: The option to reset e-PIN is available in Help Desk Console/Keyword Search actions only when e-PIN is enabled in the Authentication Preferences.
|
How to send a e-PIN reset request to the user
...
?
The Help Desk Analyst can use the following ways to send a e-PIN reset request to the user to reset their e-PIN.
- Help Desk Console → Info and Actions
- Keyword Search → "Manage Accounts" Category related actions
Using Help Desk Console
Click the menu icon and then select "Help Desk Console" under Consoles or click "Help Desk Console" link on the Quick links bar.
| Menu |
|---|
|
Select an invitation that has been launched or in progress. Click on the "Info and Actions" link for the selected invitation.
| Help Desk Console Page |
|---|
|
Under Actions tab, select "Reset e-PIN".
...