The primary responsibility role of the Help Desk Analyst (for the Smart Onboarding product and ) or the I-9 Help Desk (for the Smart I-9 E-Verify product) is to assist new hires in with resolving account login issues. This involves includes tasks such as re-sending login emails, resetting passwords /or e-PINs, and managing account lock or unlock requests.
An individual Additionally, individuals with the Help Desk Analyst /or I-9 Help Desk role can also be selected to be the support contact whose information is included in be designated as the support contact, with their details included in system-generated emails.
Below is the
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homepage and menu for a Help Desk Analyst/I-9 Help Desk role:
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