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Use this
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action to resend the Self Registration and login email to a user
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.
Requirements:
- The
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- invitation must have been launched.
- The current user must have the Help Desk Analyst/I-9 Help Desk role.
How to send a password reset request to the user?
The Help Desk
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Analysts can use the following ways to
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lock/unlock an user's account.
- Help Desk Console
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- → Info and Actions → Actions → Account Lock
- Keyword Search → "Manage Accounts" Category related actions
Using Help Desk Console
Click the menu icon and then the menu icon in the top left corner of the page and select "Help Desk Console" under Consoles or click under the Consoles section, or click the "Help Desk Console" link on the Quick links bar. in the Quick Links bar below the homepage image.
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Click on Select an invitation that is launched, in progress, or completed. Then click the "Info and Actions" link for the selected invitation. The invitation must be launched/in progress/completed status.
| Help Desk Console Page |
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Under the Under the Actions tab, select "Reset Password".
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Click "OK" on the confirmation message.
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A message confirms the password reset link has been emailed to the user.
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The following is the a sample email sent to the user. By By clicking on the link given provided in the email, the user can set up the a new password.
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Using Keyword Search actions
This action can also be performed via using the keyword Search search for "Manage Accounts" Category category-related actions. For For more details, please click here.
How to reset your password?
The Reset Password page shows as below. Enter New Password, Confirm Password and click on the "Reset Password" button.
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This shows the user password has been changed. Click on "OK" to navigate to login page and login with the new password to continue.
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The user also receives the following email about their account password change.
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