Use this action to send a notification request to the user to reset their account password.

Requirements:

• The New Hire's invitation must be launched.
• The logged-in user must have the Help Desk Analyst role (for Smart Onboarding) or the I-9 Help Desk role (for Smart I-9).

How to send a password reset request to the user?

Help Desk Analysts can send a password reset request to the user using the following methods:

• Help Desk Console: Navigate to Help Desk Console → Info and Actions → Actions → Account Lock.
• Keyword Search: Use Keyword Search and select actions under the "Manage Accounts" category.

Help Desk Console 

Click the menu icon in the top left corner of the page and select "Help Desk Console" under the Consoles section, or click the "Help Desk Console" link in the Quick Links bar below the homepage image.

Select an invitation with a status of Launched, In Progress, or Completed, then click the "Info and Actions" link for the selected invitation.

Under the Actions tab, select "Reset Password".

Click "OK" on the confirmation message.

A confirmation message will appear, indicating that the password reset link has been successfully emailed to the user.

Below is a sample email sent to the user. The user can set up a new password by clicking the link provided in the email.

Using Keyword Search actions

This action can also be performed through Keyword Search using "Manage Accounts" category. For more details, please click here.