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If the logged-in user's role (Help Desk Analyst) is configured for data export, an "Export to Excel" button will appear at the top right of the search results page. By clicking this button, the user can download the data displayed on the search results page as an Excel file to their local computer.
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Below is a sample of the downloaded Excel file. The information displayed on the search results page will appear as columns in the downloaded file, and the keyword used for the search can be found in the top row.
Please note that only the top 50 results are displayed on the search results page, so the downloaded Excel file is limited to a maximum of 50 rows.
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