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a) When there is a DHS error upon initiating the case on the E-Verify page, the "Send Back for Correction" button appears with the error displayed at the bottom. In the below example, two DHS errors occurred, due to wrong character length and wrong format provided in Section 2 for I-766 document type.
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Click on the button to send back the employee record to HR instance for corrections. The invitation gets automatically terminated and the form details in I-9 Master gets deleted.
This terminated invitation shows in the Invitation Console.
| Invitation Console |
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| When the invitation is searched in Elasticsearch |
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When you open the activity in Process Viewer (Click on "View Process" for invitation action in Elasticsearch), you will notice the activity is terminated with status displayed as "Sent back for Corrections".
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Correct I-9 Section-1/Section-2 details for the Employee ID with new effective date in HR system and run AE. A new invitation is created with the same I-9 Form ID and I-9 ID. When you login as the E-Verify Specialist and check under "My Tasks", you will notice the E-Verify activity available for this employee.
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Search in the invitation console for the employee, you will notice a new invitation appearing with status as "Invitation Launched".
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b) Another option to send back the employee record is from E-Verify "Unconfirmed Data" page. When there are no DHS errors, the DHS case is created and the state navigates to "Unconfirmed Data". On this page, there is another option provided to send the employee record for correction.
| Unconfirmed data page |
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Since the DHS case is created, the record can also be seen in E-Verify console as shown below.
| E-Verify Console |
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When you scroll down on the Unconfirmed Data page, you will notice the "Send Back for Correction" link provided at the bottom. Click on this link to send back the employee record for correction.
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Similar to the first case, the process gets terminated and the Form I-9 Master data gets deleted from the system. When the Form I-9 details are corrected and AE (SM_CC_INVSYN) is run again, another invitation gets created with the same I-9 Form ID and I-9 ID. This time when the case is created, a new DHS case number is generated for the form.
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Click on the Menu icon and select "Invitation Console" under "Invitations" from the menu navigation on the left or use "Invitation Console" link on the Quick Links bar below the banner.
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The Invitation Console page displays as shown below. The page includes Search Filter & Quick Filter options to search for the invitations and the invitation details with links to view the process and actions.
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Search Filter
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Field | Behavior |
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First Name |
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Last Name |
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Business Process Status |
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Invitation ID |
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| Start Date |
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Example: Quick Filter search by Invitation ID
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Invitation Details
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This page shows the activity present in the business process with status. In connector way of E-Verify process, only the E-Verify activity is present in the process (applicable only for Companies participating in DHS E-Verify).
The 
icon represents the process is initiated/routed but not completed and 
symbolizes a completed activity.
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Process Viewer with E-Verify activity initiated and routed:
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Invitation Status in the Invitation Console:
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After E-Verify activity is completed, the Process Viewer page displays as below:
| Process Viewer with E-Verify activity completed |
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The Invitation Status in Invitation Console shows as 'Invitation Completed'.
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Note: In case if the process is not routed to the E-Verify activity (since the Company is not participating in E-Verify and there is no E-Verify setup configured in DHS Client Setup for the Company), then the process gets auto completed and the invitation status shows as "Invitation Complete" in the Invitation Console. One such example is given below:
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The process viewer page for such transactions shows as below.
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