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Click the Menu icon and then select "Help Desk Console" under Consoles or click "Help Desk Console" link on the Quick links bar.
| Menu |
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Select an invitation that has been launched. Click Info and Actions.
| Help Desk Console Page |
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Under Actions tab, select Reset Password.
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Click "OK" on the message.
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A message confirms the password reset link has been emailed to the user. Click Close.
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The following is the sample email sent to the user. By clicking on the link given in the email, the user can set up the new password.
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The Reset Password page shows as below. Enter New Password, Confirm Password and click on the Reset Password button.
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This shows the user password has been changed. Click on OK to logout and login with the new password to continue.
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The user also receives the following email about their account password change.
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Using Elasticsearch actions
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In the search results, click on "..." for any invitation and select "Reset Password".
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Click "Yes" on the message to confirm.
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A message confirms the password reset link has been emailed to the user.
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Given below is the sample email sent to the user. By clicking the link given in the email, the user can reset their password.
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The Reset Password page shows as below. Enter New Password, Confirm Password and click on Reset Password.
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A message displays the password has been changed. Click on OK to logout and login again with the new password to continue.
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The user also receives the following email confirming their account password has been reset.
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