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Use this action to reset send a user's notification request to the user to reset their account password.
Requirements:
- The New Hire's invitation must
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- be launched.
- The
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- logged-in user must have the Help Desk Analyst role (for Smart Onboarding) or the I-9 Help Desk role (for Smart I-9).
How to
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send a password reset request to the user?
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Help Desk
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- Help Desk Console → Info and Actions
- Elasticsearch → Manage Accounts actions
Using Help Desk Console
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Analysts can send a password reset request to the user using the following methods:
- Help Desk Console: Navigate to Help Desk Console → Info and Actions → Actions → Account Lock.
- Keyword Search: Use Keyword Search and select actions under the "Manage Accounts" category.
Help Desk Console
Click the menu icon in the top left corner of the page and select "Help Desk Console" under Consoles under the Consoles section, or click the "Help Desk Console" link on the in the Quick links Links bar below the homepage image.
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Select an invitation that has been launched. Click Info and Actionswith a status of Launched, In Progress, or Completed, then click the "Info and Actions" link for the selected invitation.
| Help Desk Console Page |
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Under the Actions tab, select "Reset Password".
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Click "OK" on the confirmation message.
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A confirmation message confirms will appear, indicating that the password reset link has been successfully emailed to the user. Click Close.
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The following Below is the a sample email sent to the user. By clicking on the link given in the email, the The user can set up the new password.
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The Reset Password page shows as below. Enter New Password, Confirm Password and click on the Reset Password button.
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This shows the user password has been changed. Click on OK to logout and login with the new password to continue.
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The user also receives the following email about their account password change.
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Using Elasticsearch actions
Using Manage Accounts in Elasticsearch, Help Desk Analysts can reset New Hire's account password.
Click on the Elasticsearch icon, select Manage Accounts in the Category and enter the search keyword. You can use any of the Manage Accounts related search keyword options such as the employee's Invitation ID, Name, Email, Phone, Account Status, Product, Company, Business Unit etc.
In the search results, click on "..." for any invitation and select "Reset Password".
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Click "Yes" on the message to confirm.
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A message confirms the password reset link has been emailed to the user.
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Given below is the sample email sent to the user. By clicking the link given in the email, the user can reset their password.
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The Reset Password page shows as below. Enter New Password, Confirm Password and click on Reset Password.
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A message displays the password has been changed. Click on OK to logout and login again with the new password to continue.
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The user also receives the following email confirming their account password has been reset.
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a new password by clicking the link provided in the email.
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Using Keyword Search actions
This action can also be performed through Keyword Search using "Manage Accounts" category. For more details, please click here.