The "packet" is a zip folder containing PDF files of the New Hire's documents that are related to I-9 processing. There are two ways of downloading the packet: immediately after finishing the Employer Verification task or through the I-9 Console.
After the Employer Verification task
After the Employer Verification task has been completed, click on the zip file icon.
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Through the I-9 Console
Click the Menu Icon and click on I9 Console.
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Scroll down and click on Download Packet.
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I-9 E-Verify Console-Cloud Page
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Please refer to I-9 Console for the details of what is included in the Download Packet.