What is the New Hire's role in the onboarding process?

The New Hire receives an invitation to complete their onboarding, self registers to create their User ID and Password, completes activities to provide required information, and submits that information for review. See the Invitations, Self Registration and Initial Login page for how to complete the registration and login process.

Where are New Hire Onboarding Activities in the onboarding process?

The onboarding process begins with an invitation to the New Hire that is created by the Recruiter or HR Specialist. This results in an email being sent to the New Hire. The New Hire receives the email and completes self registration to create a User Name and Password for the system. This step is usually completed prior to the New Hire becoming an employee, so it is sent to the New Hire's personal email.

The New Hire then completes a series of activities that include biographical information entry and acknowledgement of organization policies and procedures. This also includes tax form completion based on their home and work locations. After they complete those steps the I-9/E-Verify Specialists verify the New Hire's employment eligibility. Last the HR Specialist reviews the information to ensure it is correct before completing the process by entering or interfacing the data into the organization's HR system.

New Hire Onboarding Activities

Why is New Hire Onboarding Activities needed in the onboarding process?

The New Hire is the focal point of the onboarding process. They acknowledge their willingness to fill out the required forms electronically and provides all required information. That information is then reviewed by Human Resources personnel and optionally passed on to the organization's Human Resources system.


Allows the New Hire to acknowledge their willingness to fill out and sign forms electronically.
Allows the New Hire to provide all required information.
Enables the organization to comply with legal requirements, such as employment eligibility and tax withholding.
Optionally allows the employee's information to be passed on to the organization's Human Resources system.

Who has access to the New Hire's onboarding information?

Recruiters and HR Specialists are responsible for New Hire invitation creation.

Other roles have access to the invitation with Review access as per this table:

Role	Add	Update Before Launch	Update After Launch	Review
System Administrator	No	No	No	No
HR Specialist			No
Recruiter			No
I-9 Specialist	No	No	No
E-Verify Specialist	No	No	No
Help Desk Analyst	No	No	No
Process Administrator	No	No	No	No
Content Administrator	No	No	No	No

How does the New Hire access their Onboarding Activities?

Through the New Hire's homepage, which is the default page after they log in, there is Outstanding Tasks. Underneath that are the Onboarding activities that need to be completed. Click on one, and you can access the activities.

New Hire's Homepage

How is the New Hire's information accessed?

The New Hire is guided through the process of entering, reviewing and modifying (if necessary) their information through the Business Process Model. The Business Process Model is a series of steps and activities, with logic in place to assure that prerequisite activities are completed prior to later dependent activities. Each step and activity can have the following states:

Locked
When an activity has this state, it cannot be accessed.

Available
When an activity has this state, it can be accessed, and has not yet been completed.

Completed
When an activity has this state, it has been completed. It can be accessed. Information in the activity may or may not be able to be edited, depending on the Business Process Rules.

Screen Shot example:

What information must the New Hire provide?

The information that the New Hire must provide is determined based on the Recruiter's specifications when the invitation was created, as well as legal requirements. For some positions and organizations, this may be simple and straightforward, while for others it may be quite complex. An example of a complex onboarding process is shown below.

Page	Sections
Electronic Disclosure	Acknowledge that you will complete your onboarding process online and use electronic signatures
Biographic Information	Personal Information - Names Address - Home Address Phone Information Email Information Social Security Number Emergency Contact
Background Check Disclosures	Employment Details - Start Date, Full/Part Time etc., Department, etc. Onboarding Details - Background Check, Drug Test required etc.
California Related Disclosures (Non-Credit)	Acknowledgement of understanding the specific notices or disclosures related to California
California Credit Check	Acknowledge that you may need a credit check due to a specified reason
Background Check Authorization	Acknowledge consent of background check
Background Profile Form	Authorize background check by given email Authorize background check by another email Do not want to receive background check by email Residency for the last 7 years Employment for the last 7 years Criminal history
Education Information	School information - Name, address
Employment Verification	Employer information - Name, phone Date - start and end Position Type of employment - full time, part time, etc
I-9 Form	Citizenship status Other previous information

What are fields that can alter New Hire invitation behavior?

New Hire Search Page

The invitation starts at the New Hire Search page. There are 4 choices: New, Copy from Invitation, PS Applicant and Smart ID.

New Hire Search Page

The following table describes the behavior for each of the 4 choices.

Source	Behavior
New	All fields are blank. Templates can be created to auto populate Job Details
Copy from Invitation	Choose a previously entered invitation as a model All Personal Information fields are blank: Name, Address, Phone, Email and Start Date Job Data fields are populated as per the source invitation You may modify them on the invitation if you wish
PS Applicant	Choose an existing PS applicant to complete their job details Copies the New Hire's Personal Information so the Name, Address, Phone and Email into the invitation Job Details are blank, but as with New you can create templates to auto populate them
Smart ID	Choose an existing Smart ID to complete their job details Smart IDs are created in 2 ways: When you interface to a Recruiting System When you have previously onboarded the New Hire for a different job Copies the New Hire's Personal Information so the Name, Address, Phone and Email into the invitation Job Details are blank, but as with New you can create templates to auto populate them.

Note: Use the 'Previous' button to go back a page and 'Next' to go forward. There may be times when you cannot go forward without completing information on the current page.

Personal Information Page

All data entered on this page will be pre-populated into the New Hire profile. If any information is missing or incorrect, the New Hire will have an opportunity to correct it during the onboarding process. The more accurately the data is captured, the better experience the New Hire will have.

Personal Information Page

Personal Information Section

It is best practice to have the New Hire's complete legal name.

Field	Behavior
Name Prefix	Dr., Miss, Mr., Mrs., Ms. Information only
First Name (Required)	Enter Full Legal First Name Used by I9 / E-Verify processing
Middle Name	Not required for Onboarding but is required for I9 Enter Full Legal Middle Name Used by I9 / E-Verify processing
Last Name (Required)	Enter Full Legal First Name Used by I9 / E-Verify processing
Name Suffix	Junior, Senior, III Information only

Address Section

Address information is optional and can be entered by the New Hire during their onboarding process. If you enter it here, the New Hire will simply need to confirm it is correct. If you do not enter it here, the New Hire will need to enter it during Onboarding.

We will discuss the United States in this document. The fields will vary for other countries.

Field	Behavior
Address Type	Home or Mailing - Defaults to Home The New Hire will be required to enter both types of addresses during onboarding. If they are the same, the New Hire will be able to auto populate the Mailing address from Home Address
Country	Choose your country from the drop down provided You can select the field and start typing to find your country Countries are in alphabetical order
Address 1	Main address 123 Main Street 1600 Pennsylvania Ave.
Address 2	Additional Address Information Apartment 456 Suite 380
Address 3	Anything that won't fit into Address 1 or 2
City	City Name
State	Use the dropdown arrow to choose your state Drives the state tax form the New Hire must complete
Postal	Enter the 5 or 9 digit USPS Zip Code
County	Enter the County
Look Up County	Use this link to access a tool to look up a county or Zip code based on the address
Delete Address	If you no longer want this address you can delete it
Add Address	If you would like to add a second address you can click add address

Phone Number Section

During self registration the New Hire will choose Text or Voice to receive a special code they will then enter in the system to verify this number belongs to them. It is very important to capture the correct phone number for the New Hire so they can complete self registration and sign on to the system.

Field	Behavior
Country Code	International calling code
Telephone	The preferred phone number will be the number they need to verify during self registration. (2 factor Authentication) Cell Phone is recommended to allow for Texting
Phone Extension	Needed if an additional number is required to reach the New Hire
Phone Type	For reference only Cell Phone is recommended to allow for Texting
Preferred	One phone number must be marked as Preferred The Preferred phone number will need to be verified during self registration Only one number can be marked as preferred
Delete	Delete a phone number if you want, but you must have at least one phone number entered
Add Phone	Add an additional phone if needed New row will be presented Only one can be marked as Preferred

Email Information Section

The email address entered needs to be accurate because the preferred email you enter is where the onboarding invitation will be sent. This can be any email address available to the New Hire. Since they are not an employee yet, this is typically their personal email.

The New Hire will be required to verify this email address one more time during Self Registration and can use it for 2 factor authentication during sign on.

Field	Behavior
Email Address	Any email Address that you have for the New Hire Preferred email address will be the address where the invitation to onboarding is sent
Email Type	Business, Other, Personal Information Only
Preferred	One email address must be marked as preferred The New Hire onboarding invitation will be sent to the preferred email address The preferred email will need to be verified during Self Registration Only one email number can be marked as preferred
Delete	Delete an address if needed Must have at least one preferred email to continue
Add Email	Add an additional email address New row will be presented Only one can be marked as Preferred

Personal Information Reminders

The New Hire will have an opportunity to correct any incorrect information during their onboarding process.
During the self Registration process the user will be required to confirm and verity their phone number and email id through 2 factor authentication.
Address information is optional and can be entered by the New Hire during their onboarding process. If you enter it here, the New Hire will need to confirm it is correct. If you do not enter it here, the New Hire will need to enter it during onboarding.

After Personal Data is entered, click Next to access the Job Information Page.

Personal Information Page

Job Information Page

Job information is used to capture the Start Date and various other data elements that will drive the onboarding process. For example, New Hires in different locations will be presented with different tax forms based on the country or state.

All fields can be exported to your organization's HR system with optional integration.

Note: If you have not entered required * information you will be prompted to enter the information. You will not be able to continue if you have not entered required information

Job Information Page

Employment Details Section

Business Process Fields

The following fields are used by the system to present the proper activities to the New Hire at the correct time.

Fields (Required *)	Behavior
Start Date	Date used to control the onboarding content. If you have new content that is effective after the start date the new content will not be shown. Can drive time sensitive activities. For example, you can have an activity that automatically begins 5 days after the hire date. Note: Start Date will not be copied with any option and must be entered manually.
Business Process ID	This is your New Hire onboarding process as defined by your organization You will only have one to start with, but in the future you will be allowed to create multiple

Data Security Fields

As part of the implementation your organization will define the values for Company, Business Unit, Department and Location.

These 4 fields can be used to drive onboarding activities but they can also be used to segregate data For example, you can set up a Recruiter that can only select specific Departments or an HR Specialist that can only verify data from certain Business Units. The data entered here will determine which Users can see this New Hire's data.

These 4 fields can also be used to define the content shown on the New Hire's home page.

Fields (Required *)	Behavior
Company	Organization specific values
Business Unit	Organization specific values
Department	Organization specific values
Location	Organization specific values The country and state will determine the tax forms the New Hire will be required to fill out during Onboarding.

Onboarding Processing Details

The rest of the fields in Employment Details will be different for each organization and may be used to drive the activities and Home Pages.

Below are delivered options:

Fields (Optional)
Action
Reason
Operating Unit
Job Code
Employee Class
Appointment Type
Client ID
Paygroup
Salary Plan
Salary Grade
Employee Type
Comp Frequency
Comp Rate Code
Earnings Code
Employment Agreement
Hire Template
Worker Category
Hire Type
User Defined Attribute 5
User Defined Attribute 1
User Defined Attribute 2
User Defined Attribute 3
User Defined Attribute 4 .... User Defined Attribute 15
Benefit Program

Onboarding Details Section

Onboarding Details are used if your organization uses Background, Education or Employment verification services. We provide the setup to use a number of Verification service vendors, or your organization can enter your own. Values for all of the fields are required, but you can bypass this functionality by saying 'no' to some items.

The values in some fields will determine which activities are presented to the New Hire and subsequently to the HR Specialist.

Field (All Required *)	Dependent Option	Behavior
Language	Field is only shown if this value is Yes	The Smart onboarding process can support multiple languages but we only deliver English at this time.
Background Check Required?	None	Yes or No If Yes, Vendor Group ID, Profile Form ID and Credit Check required? will be required If the Credit Check required? is Yes, the Credit Check activities will be the part of onboarding process The Group and Form ID determine which types of Background checks need to be performed This functionality is documented in a separate space
Background Check Vendor	Background Check Required?	Required if Background Check Required? is Yes. Choose the proper Vendor Group from the valid values.
Profile Form ID	Background Check Required?	Required if Background Check Required? is Yes. Choose the proper Profile Form ID from the valid values. Form IDs are dependent on the Vendor Group ID chosen. You also must have Start Date populated to choose the Profile Form ID.
Credit Check Required?	Background Check Required?	Yes or No If Yes, Credit Check Activities will be part of the onboarding process.
Verification Required?	None	Yes or No If Yes, Verification Vendor ID, Education Verification Required?, Employment Verification Required? License Verification Required? will be required The Verification Vendor ID determine which type of verification check need to be performed This functionality is documented in a separate space.
Verification Vendor ID	Verification Required?	Required if Verification Required? is Yes. Choose the proper Verification Vendor ID from the valid values.
Education Verification Required?	Edu/Empl Verification Required?	Yes or No Required if Verification Required? is Yes. If Yes, Education Level to Verify will be required
Education Level to Verify	Education Verification Required?	Choose the type of education to verify. All Post Secondary, Attained and Attempted, Highest Degree Attained.
Employment Verification Required?	Verification Required?	Yes or No If Yes, Past is required.
Past	Employment Verification Required?	Required if Employment Verification Required? is Yes. Length (number) and time unit will be displayed. Example: 7 in the first field and Years in the second.
License Verification Required?	Verification Required?	Yes or No If Yes, license verification will be the part of onboarding process
Drug Test Required?	None	Yes or No If Yes, Test Panel and Drug Vendor ID will be required
Test Panel	Drug Test Required?	Required if Drug Test Required? is Yes. Choose a valid value from the drop down. 10 Panel, 9 Panel, 5 Panel
Drug Vendor ID	Drug Test Required?	Required if Drug Test Required? is Yes Choose the proper Drug Vendor ID from the valid values
Medical Screening Required?	None	Always required Activity or Activities added to Onboarding Process Yes or No
Hepatitis B Immunization Required?	None	Always required Activity or Activities added to Onboarding Process Yes or No
Medical Vendor ID	Medical Screening Required?	Required if Medical Screening Required? is Yes Choose the proper Medical Vendor ID from the valid values
Hold for PreScreen Processing?	None	Yes or No If Yes, the HR Specialist must complete the Background/Education/Employment check prior to the New Hire finishing their activities. If No, the HR Specialist can complete these activities independent of the New Hire. The New Hire can continue and complete their Onboarding activities before HR has completed the background check..

Save the invitation

After the invitation data is entered, click Save.

Click 'Save' Button

A confirmation page is presented.

Confirmation Page

Click View Invitation if you want. This will take you back to review or launch the current invitation.
Click on the menu item to navigate anywhere you want. Select Create Invitation to create a new invitation.
Click home to return to the home page.

What else can I do on a New Hire invitation?

Create and Use Template (Optional Part of the invitation)

Creating a template is an optional way to create a new invitation similar to an existing invitation without having to enter all of the details again. After you have entered details for a New Hire, you can save those details as a Template to be used at a later time. You can either save an invitation as a Template or copy an existing Template into a new invitation.

To create a Template:

Open any invitation.

Click on the Upload Template Icon in the bottom right of the page.

Create Template

Enter the template fields and click OK.

Save as Template Page

Field (All are required *)	Behavior
Template Type	Shared Template: Others can copy this template to their invitations Private Template: Only the current user can use this template
Template Name	Give a name that makes sense to you and your organization
Description	Give any description that helps you understand what this template does
OK	This will save the Template and take you back to the invitation
Cancel	Takes you back to the invitation without saving the template

To Copy a Template

While in an invitation select the Copy from Template icon in the bottom right of the page.

Copy From Template

Choose the template you want to copy and click OK.

Copy Template

Field	Behavior
Created By	Search by the user that created the Template Used to filter the search
Template Name	Search by Template Name Used to filter the search
Template Type	Search by Template Type Used to filter the search Shared or Private
Search Criteria	Click to find matching Templates Click in the radio button next to the Template you want to use
OK	Click OK to copy the Details
Cancel	Click Cancel to leave without copying

Behavior:

Search by Created By, Template Name or Template Type.
You should see the templates that you created.
Check the radio button next to the option you want.
Click OK.
The Detail values from the template will be populated on the invitation
Note: if you entered any data already, it will not be overridden by the template values.

How do I Launch the invitation after saving the invitation?

The last step to complete is to 'Launch' the invitation. Launching the invitation will start the New Hire onboarding process and send an email the New Hire with instructions on how to Self Register. You will want to navigate to the Candidate Console to launch any invitations. There are 2 ways: Launch from the invitation or launch from the Candidate Console.

Click Launch on the invitation itself

Navigate to the invitation or Click on the View invitation link after save.
Click Launch and confirm.
The New Hire's onboarding process will be started and an email will be sent.

Launch Button on Personal Invitation Page: Will only be available for invitations that are saved and have not been launched

Launch the invitation from the Invitation Console

Navigate to the Invitation Console.
Search for your New Hire.
Click Info and Actions. Navigate to Actions tab and choose Launch.
The New Hire's onboarding process will be started and an email will be sent.
The Invitation Console will show Invitation Launched.

Note: Click this link for additional information on Invitation Console.

Launch Invitation via Invitation Console Actions

Navigate to Actions tab and click Launch.

Action	Behavior
Launch	New Hire's onboarding process is started Email invitation is sent to New Hire