Use this action to lock or unlock a user's account.

Requirements:

• The invitation must have been launched.
• The current user must have the Help Desk Analyst/I-9 Help Desk role.

How to lock/unlock an user's account?

The Help Desk Analysts can use the following ways to lock/unlock an user's account.

• Help Desk Console → Info and Actions → Actions → Account Lock
• Keyword Search → "Manage Accounts" Category related actions

Using Help Desk Console

Click the menu icon in the top left corner of the page and select "Help Desk Console" under the Consoles section, or click the "Help Desk Console" link in the Quick Links bar below the homepage image.

Select an invitation that is launched, in progress, or completed. Then click the "Info and Actions" link for the selected invitation.

Under the Actions tab, select "Account Lock".

Click "OK" on the confirmation message.

After confirmation, a message shows that the user's account has been locked.  

The following email will be sent to the user stating that their account has been locked.

TTo unlock the user's account, select the "Account Unlock" option under the "Actions" tab in the Info and Actions section.

Click "OK" on the confirmation message.

After confirmation, the following message will indicate that the user's account has been unlocked.

The following email will be sent to the user after the account is unlocked, notifying them that they can now access the system.

Using Keyword Search actions

These actions can also be performed using the keyword search in the "Manage Accounts" category. For more details, please click here.