User Account is Locked

When this message is received, it means an account on DHS is locked, and the request cannot be processed. To resolve this, you need to change the password associated with the account that is locked.
Steps for changing Password through GUI:

1. WSM Site

1. E-Verify Login

Log into E-Verify.

1. Manage Web Services

Click Manage Web Services.

1. Locked Users

Click View Existing Users and select the Locked radio button.
Click Display User Summary List.

1. Select Locked User

Click the User ID that is locked.

1. Set New Password and Submit Modifications

Enter the New Password, Re-type New Password, then click Submit User Modifications.
Return to Smart E-Verify and follow these steps to update the DHS client user id password.
Navigate to the Smart I-9 DHS Client Setup by clicking Smart E-Verify Configurator, and then clicking Smart I-9 DHS Client Setup

1. Navigate to DHS Client Setup

1. Select Organization ID

Select the appropriate Organization ID.

1. Enter Password and Save

Enter the new password in the Password and Confirm Password fields, then click Save.

1. Update Routing Password

Click the Update Routing Password link.

1. Confirm

Click OK.

1. Password Has Been Updated

Click OK.

1. Verify CPS Connection

Check that the new password has been update correctly by clicking the Verify CPS Connection link.

1. Confirm

Click OK.
The account is now unlocked.