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Users with the E-Verify Specialist role can perform restart activities from E-Verify. If users having role other than "E-Verify Specialist" perform these restart activities, the following error message will be displayed on the page.

From which DHS status can you perform the restart activities?

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When the restart action is performed from the Unconfirmed Data page, you will be navigated to the Restart Activities page.

Choose an option from the Restart group dropdown based on the activity that needs to be restarted. In the dropdown, you will find these activities for restart: Restart EBI, Send back I-9 to Employee (Section 1) and Send back I-9 to HR (Section 2 / Supplement B).

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Now submit the onboarding information to HR. This completes the New Hire flow. After Submit to HR, the process routes to HR tasks. For more details on HR tasks, please click here.

Once the HR Specialist completes the verification, the process routes to the I-9 Specialist for completing Section 2. For more details on completing Section 2, please click here.

Send back I-9 to Employee (Section 1)

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This opens the Process Viewer page as shown below. The Section 2 activity shows in edit mode and is available for correction. 

The I-9 Specialist will be notified about the restarted activity via the following email.

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The Section 2 activity will be available for editing as shown below. The I-9 Specialist can make changes to Section 2 data as needed.

In the Additional Information enter if any note/comment has to be added.

You can check or uncheck the "Check here if you used an alternative procedure authorized by DHS to examine documents" checkbox based on whether an alternative procedure is used for remote verification of documents. Note: This alternative process is allowed exclusively when the Legal Entity (Company/Business Unit) responsible for the employee's hiring is registered for E-Verify, which means the Company or Business Unit has been configured in the DHS Client Setup. If the legal Entity (Company/Business Unit) is not enrolled in E-Verify, this checkbox will be disabled. When this checkbox is selected, attaching supporting documents in Section 2 is required. Attachments from Section 1 will not be considered.

If Section 2 is assigned to a remote user, and if the checkbox indicating "Check here if you used an alternative procedure authorized by DHS to examine documents" is checked by the remote user in Section 2, they are required to upload the supporting documents when completing the activity. In this case, the I-9 Specialist need not add the attachments while completing the Section 2 review.

Note: If the checkbox indicating "Check here if you used an alternative procedure authorized by DHS to examine documents" is not checked you may still be prompted for uploading attachments in Section 2 especially if attachments are configured as mandatory in I-9 activities.

After entering the data, check "I Agree" and electronically sign.

After completing Section 2, the process will navigate to the E-Verify activity. Create case and continue with E-Verify processing.