This option allows users to update the receipt details previously recorded in Section 2 with the actual document information. When the actual document is provided by the new hire, the I-9 Specialist can update the details in List A, List B, and List C of Section 2 by initiating the receipt update process through I-9 Console actions or the Keyword Search using the "Employee I-9 Life Cycle" category actions.

Note: This option will be available in the I-9 Console actions or under the Keyword Search "Employee I-9 Life Cycle" category actions only if receipts exist in Section 2, all processes associated with the I-9 are completed and the employee's I-9 is not terminated.

Who can initiate the receipt update process?

Users with I-9 Specialist role can initiate the receipt update process.

How to initiate the receipt update process?

Access the I-9 Console through the Quick Links or by using the menu link available in the left navigation panel.

Select any completed process with receipts in Section 2 and click on the "Info and Actions" link for the respective I-9.

Navigate to the Actions tab and select "Initiate Receipt Update". For initiating this process via the Keyword Search Employee I-9 Life Cycle actions, please click here.

How to complete the receipt update process?

Before navigating to Section 2, the Receipt Update process opens the I-9 Section 2 Correction Reason page as shown below. On this page, select an appropriate reason and the E-Verify option.

Choose "Receipt Updates" as the Reason and select "Yes" for Perform E-Verify. Entering text in Other Notes field is optional. After entering the details on the Section 2 Reason Page, click the "Continue" button to proceed to the Section 2 activity.

The Section 2 page opens with the previously entered receipt details populated in the fields.

Replace receipts with the actual document details. 

In the Additional Information section, enter any necessary notes or comments. If an alternative procedure was used for remote document verification, select the "Check here if you used an alternative procedure authorized by DHS to examine documents" checkbox. When this checkbox is selected, attaching supporting documents in Section 2 is required.

Note: This alternative process is permitted only if the Legal Entity (Company/Business Unit) responsible for the employee's hiring is registered with E-Verify, meaning it has been configured in the DHS Client Setup. If the Legal Entity is not enrolled in E-Verify, this checkbox will be disabled.

For more details on uploading the attachments in Supplement B, please click here.

Note: If Section 2 is assigned to a remote user and they check the "Check here if you used an alternative procedure authorized by DHS to examine documents" checkbox, they must upload supporting documents when completing the activity. The I-9 Specialist does not need to add any attachments during the Section 2 review unless they delete the attachment uploaded by the remote user. If the attachment is deleted, the I-9 Specialist must upload a new one during the review. If no attachment is provided, the system will prompt for it by displaying an error message during the Section 2 review.

Note: Even if the "Check here if you used an alternative procedure authorized by DHS to examine documents" checkbox is not checked, you may still be prompted to upload attachments in Section 2, especially if attachments are configured as mandatory in the I-9 activities.

After entering all the details, check "I Agree" and click on "Electronically Sign".

After completing Section 2, the process next navigates to the E-Verify activity. Click the "Create Case" button to proceed with the E-Verify processing.

How to terminate the initiated receipt update process?

Before completing Section 2, you can terminate the initiated receipt update process using "Undo last Filing" action through I-9 Console or Keyword Search "Employee I-9 Life Cycle" category. For more details, please click here.