Use this action to resend the Self Registration and login email to a user.

Requirements:

• The invitation must have been launched.
• The current user must have the Help Desk Analyst/I-9 Help Desk role.

How to send a password reset request to the user?

The Help Desk Analysts can use the following ways to lock/unlock an user's account.

• Help Desk Console → Info and Actions → Actions → Account Lock
• Keyword Search → "Manage Accounts" Category related actions

Using Help Desk Console 

Click the menu icon in the top left corner of the page and select "Help Desk Console" under the Consoles section, or click the "Help Desk Console" link in the Quick Links bar below the homepage image.

Select an invitation that is launched, in progress, or completed. Then click the "Info and Actions" link for the selected invitation.

Under the Actions tab, select "Reset Password".

Click "OK" on the confirmation message.

A confirmation message will appear, indicating that the e-PIN reset link has been successfully emailed to the user.

The following is a sample email sent to the user. By clicking the link provided in the email, the user can set up a new password.

Using Keyword Search actions

This action can also be performed using the keyword search for "Manage Accounts" category-related actions. For more details, please click here.