Use this action to reset a user's e-PIN.

Requirements:

• The invitation must have been launched.
• The current user must have the Help Desk Analyst/I-9 Help Desk role.
• e-PIN must have been enabled in the organization's Authentication Preferences

Note: The action will be available only when e-PIN is enabled in the organization's Authentication Preferences.

How to send an e-PIN reset request to the user?

The Help Desk Analyst can send an e-PIN reset request using the following methods:

• Help Desk Console → Info and Actions
• Keyword Search → "Manage Accounts" Category related actions

Using Help Desk Console 

Click the menu icon in the top left corner of the page and select "Help Desk Console" under the Consoles section, or click the "Help Desk Console" link in the Quick Links bar below the homepage image.

Click on the "Info and Actions" link for the selected invitation.

Under the Actions tab, select "Reset e-PIN".

Click "OK" on the confirmation message.

A confirmation message will appear, indicating that the e-PIN reset link has been successfully emailed to the user.

The following is a sample email sent to the user. By clicking the link provided in the email, the user can set up a new password.

Using Keyword Search actions

This action can also be performed using the keyword search for "Manage Accounts" category-related actions. For more details, please click here.