The web service accounts for legal entities (companies or business units) enrolled in E-Verify must be added in this setup to enable interaction with the USCIS E-Verify system. This also ensures that E-Verify activities are properly routed for participating companies or business units. This step is not required for legal entities that do not use E-Verify.

Who has access to DHS Client Setup?

Users with System Administrator or E-Verify Specialist roles have access to DHS Client Setup.

How do you access DHS Client Setup?

System Administrator

Click the menu icon at the top left corner of the page and choose "DHS Client Setup" from the "Integration" section in the navigation menu.

E-Verify Specialist

Click the menu icon at the top left corner of the page and choose "DHS Client Setup" from the "Utilities" section in the navigation menu.

What details are included in the DHS Client Setup?

For legal entities, such as companies or business units enrolled in E-Verify, web service accounts must be set up in the DHS Client Setup to connect with the USCIS E-Verify system. This ensures that E-Verify activity is routed for the New Hire's processes participating companies or business units. The DHS Client Setup interface dynamically displays the relevant fields based on the selected company or business unit within the Legal Entity Driver. To set up the Legal Entity Driver for an organization, please click here.

A sample DHS Client Setup page before configuring the web service accounts is shown below:

Enter the DHS User ID, Password, and Confirm Password for each designated legal entity (Company or Business Unit) and proceed to save the information.

The fields on the DHS Client Setup page are explained below:

DHS Client Setup when "Company" is selected as the Legal Entity Driver in I-9 Options:

DHS Client Setup when "Business Unit" is selected as the Legal Entity Driver in I-9 Options:

Note: Each Company/Business Unit can use a different DHS User ID and Password or the same.

Note: If the web service account password is changed, update the new password details in this setup so that there will be no issues when the system is communicated with the USCIS E-Verify.

Few validation messages that you may encounter while saving this page are explained below:

If you save the setup without entering Password or Confirm Password field, the following message will be displayed on the page.

If the Password and Confirm Password fields do not match, the error message displayed will be as follows:

Upon saving the configuration and refreshing the page, the system will display one of the following messages for the legal entity setup, depending on the User ID and Password values.

If the entered User ID and Password is incorrect:

If the password for the DHS account has expired:

If the User ID and Password is correct, the message will have the details of password reset date and the number days remaining until the password expires.

To make sure the current setup is correct, click on "Verify Connectivity" link for the Company that you have added/updated. Note: Before you verify the connectivity, make sure the new entries added/updated on the page are saved.

The below message displays if the connection is successful.

If the Password entered is incorrect, the below message displays when clicking the "Verify Connectivity".

How to add/delete a row in the DHS Client Setup?

A new row will be added below as shown. Click on the lookup icon to choose the Company.

Select the Company value for which you want to add the web service setup. Note: All the attribute values added to the Company attribute through Attribute Revision will appear in the lookup. For details on adding an attribute, please visit the Attribute Revision page.

The Desired Lookup ID and the Desired Lookup Description for the selected Company will populate in the Company ID field.  Enter the DHS web service User ID and Password details and save.

Note: Each Company can use a different DHS User ID and Password or the same.

If the Company already exists in the setup, then the duplicate value error displays as below.

To make sure the current setup is correct, click the "Verify Connectivity" link for the Company that you just added. Note: Before you verify the connectivity, make sure the new entries added on the page are saved.

The below message displays if the connection is successful.

To remove a company value from the DHS Client Setup, click the "Delete" button on the corresponding row and then save your changes.

How do you search for a Company/Business Unit value in the DHS Client Setup?

In the DHS Client Setup, the grid on top of the list will show the total number of rows existing in the setup. Use "Previous" and "Next"  to scroll through the values.

Another way to find a particular text/setup on the page is by using the "Find" link provided on the grid. Enter the text in the search box and click "OK". This will bring up the search result on the page.

How to enable batch process for E-Verify?

Instead of manually creating E-Verify cases for each new hire, you can enable the batch process in the DHS Client Setup for automatic case creation and submission to DHS. For more details, please click here.

How to update the reset password in the DHS Client Setup?

After modifying the web service account password on the DHS site, promptly update the new password in the DHS Client Setup to maintain connectivity between Smart I-9/E-Verify or the Smart Onboarding portal and the USCIS E-Verify System.

In the DHS Client Setup, enter the new password in the Password and Confirm Password fields for all relevant rows and save the changes. Note: If the same web service User ID is used for different companies or business units, do not copy and paste from previously updated rows, as the password will be encrypted once entered.

To make sure the new password setup is correct, click the "Verify Connectivity" link for the respective Company/Business Unit for which the password has been updated.

Below confirmation message is displayed when the connection is successfully verified.