This restart action from the E-Verify activity enables users to reopen and edit information on previously completed I-9 activities. By using this option, users can resume both New Hire and administrative activities.

Who can do restarts from the E-Verify activity?

Users with the E-Verify Specialist role can perform restarts from the E-Verify activity. If the user has multiple roles and attempt to perform E-Verify restarts using a role other than "E-Verify Specialist," the following error message will be displayed on the page.

From which DHS state of E-Verify are restarts allowed?

Restarts are allowed from E-Verify only when the case status is in the "Unconfirmed Data" state. To initiate the restart, click the "Restart Form I-9" button located at the bottom of the Unconfirmed Data page.

Which activities can you restart from E-Verify?

The activities available for restart from E-Verify vary depending on the product:

• In the Smart Onboarding product, Electronic Biographic Information (EBI), Form I-9 Section 1, and Section 2 activities can be restarted from E-Verify.
• In the Smart I-9/E-Verify product, only Form I-9 Section 1 and Section 2 are available for restart. This is because Employee Biographic Information is not included in the New Hire process for Smart I-9.

How do you perform restart activities?

When the restart action is performed from the Unconfirmed Data page, you will be navigated to the Restart Activities page.

Choose an option from the Restart group dropdown based on the activity that needs to be restarted.

The following activities are available in the dropdown:

• Restart EBI
• Send back I-9 to Employee (Section 1)
• Send back I-9 to HR (Section 2 / Supplement B)

Note: Since the Biographic Information activity is not included in the Smart I-9/E-Verify product, the "Restart EBI" option will not appear in the Restart Group dropdown for Smart I-9/E-Verify.

Restart EBI

Note: The "Restart EBI" option is available only in the Smart Onboarding product.

Choosing this option will allow you to restart Employee Biographic Information activity for the New Hire. Select "Restart EBI" from the Restart Group dropdown, enter a comment, and click the "Submit" button.

Confirm the action by clicking the "OK" button.

The New Hire will also be notified about the restarted activity via the following email. For more details on how the New Hire can complete the Employee Biographic Information, please click here.

Send back I-9 to Employee (Section 1)

Choosing this option will allow you to restart Section 1 activity for the New Hire. Select "Send back I-9 to Employee (Section 1)" in the Restart Group dropdown, enter a comment and click the "Submit" button.

Click "OK" on the message to confirm the restart action.

The activity will be successfully restarted, and the Process Viewer page will open, showing I-9 Section 1, and Submit to HR as pending for the New Hire. The New Hire must complete these activities again and submit them to HR for further processing. 

The New Hire will also be notified about the restarted activity via the following email. For more details on how the New Hire can complete the Section 1 activity, please click here.

Send back I-9 to HR (Section 2 / Supplement B)

Choosing this option will allow you to restart Section 2 activity for the I-9 Specialist. Select "Send back I-9 to HR (Section 2 / Supplement B)" in the Restart Group dropdown, enter a comment and click "Submit".

Click "OK" on the message to confirm the restart action.

The activity will be successfully restarted, and the Process Viewer page will open, showing Section 2 as pending for the I-9 Specialist. The I-9 Specialist must complete this activity again, after which the process can continue to E-Verify processing.

The I-9 Specialist will also be notified about the restarted activity via the following email.