The restart option in Section 2 allows you to reopen the completed Employee Biographic Information or I-9 Section 1 I-9 activities of the New Hire. When this action is performed, the selected activity will be opened for the New Hire to edit the information which was previously entered and resubmit it to HR for review and processing.

Who can perform restart activities in I-9 Section 2?

Users with access to the Section 2 activity i.e those with the I-9 Specialist role can perform restart activities.

How do you restart activities from Section 2?

Navigate to the My Tasks console and click on the "Complete I-9" link for the selected transaction that has a pending Section 2 activity. Note: The pending Section 2 activity can also be accessed through the Elasticsearch "My Tasks" console. For more details, please click here.

The Section 2 activity will open for the selected invitation. To restart Employee Biographic Information or Section 1, click the "Restart Section 1" button at the bottom of the Section 2 page.

Which activities can you restart from Section 2?

The restart options available from Section 2 vary depending on the product. For the Smart Onboarding product, both Electronic Biographic Information (EBI) and Form I-9 Section 1 activities can be restarted from Section 2. However, for Smart I-9/E-Verify, only Form I-9 Section 1 can be restarted because Employee Biographic Information is not included in the New Hire's process for the Smart I-9 product.

How do you perform restart EBI or I-9 Section 1?

When the restart action is performed, you will be navigated to the Restart Activities page.

Select an option from the Restart group dropdown based on the activity that needs to be restarted. The dropdown offers two options: "Restart EBI" and "Send back I-9 to Employee (Section 1)".

Note: As Employee Biographic Information is not available in the Smart I-9/E-Verify product, the "Restart EBI" option doesn't show up in the restart group for the Smart I-9/E-Verify product.

Restart EBI

Note: This option is available only for the Smart Onboarding product. To proceed, select "Restart EBI" from the Restart Group dropdown, enter a comment, and click the "Submit" button.

Click "OK" on the message to confirm the action. 

The process viewer page will open, displaying the Biographic Information, I-9 Section 1, and Submit to HR activities as pending for the New Hire.

The New Hire must complete these activities again and resubmit the information to HR for further processing.

The New Hire will receive a notification about the restarted activity through the following email. For more details on the New Hire's flow, please click here.

Send Back I-9 to Employee (Section 1)

Select "Send back I-9 to Employee (Section 1)" from the Restart Group dropdown, enter a comment, and click the "Submit" button.

Click "OK" on the message to confirm the action.

The process viewer page will open, displaying the I-9 Section 1, and Submit to HR activities as pending for the New Hire.

The New Hire must complete these activities again and resubmit the information to HR for further processing.

The New Hire will be notified about the restarted activity via the following email. For more details on the New Hire's flow, please click here.